Martin & Co Reviews Summary

Customer Service

Pros:

• "Thanks to Charlotte and Rob who have been incredibly helpful from moving in, resolving complaints on time and playing a vital role on renewing our contract."
• "Both were really helpful and professional throughout the process, most notably understanding all of our basic queries and concerns having not rented a property before."
• "They are easily contactable and return calls promptly."
• "Prompt with answers and they are honest too. Friendly and reassuring."
• "Communication is courteous and professional, with rapid response times."
• "The office also had a really lovely atmosphere to it, everyone was incredibly friendly and welcoming."
• "All the staff I have dealt with have been friendly and efficient and I have been impressed by their quick responses in dealing with any matters that have arisen."

Cons:

• "Every time we went to the office, was a very awkward and hostile experience. No warmth or customer service to speak of."
• "Absolutely disgusting attitude and treatment by staff, i have been with many estate agents and would never ever recommend this estate agent to anyone."
• "A couple of the staff were excellent but most were rude, unhelpful, and arrogant."
• "You cannot reach them when you need them and they are not correct when promised to resolve a problem as they do not even try, they just want your money pretending they care."
• "Poor service. They've arranged a meeting on a certain day and canceled it 1:30h before the meeting time."

Property Management

Pros:

• "I have been using Martin & Co for the past 3 years to manage a flat i rent out. The team do a fantastic job + take all the hassle out of being a landlord."
• "The system they use to follow up outstanding issues at property is on point."
• "They're on top of problems quickly, the contractors they've used with us have always been good and reliable, their online system is excellent and they're very polite."
• "We don’t have to worry about anything that should be done as they do it for us. Piece of mind is very important."
• "Martin & Co Chelmsford recently helped us find a great tenant for our rental property and took all the stress of the process out of our hands."
• "The times we have had to have works done in the property, we are always kept informed of when repairs will be carried out."
• "They use an online system for lettings and signing documents which makes everything much easier too."

Cons:

• "When we first moved in I found multiple issues with the flat which had been missed by the inventory checker such as water damage and sealants that had failed simple things that as a professional should’ve been spotted."
• "I am extremely disappointed of Martin & Co Chelmsford. They've managed to overcharge me for unexisting check out fee and they overcharge every tenant with cleaning fees plus all type of charges they could posibly get."
• "Did have some unfortunate experiences at the start in terms of communication and management."

Professionalism

Pros:

• "Every member of the team I dealt with was remarkably professional and they raised the bar by providing the fastest response times I've had the pleasure of receiving from a lettings agent."
• "Robert has been an extraordinary agent acting very professionally during this pandemic times."
• "I wholeheartedly recommend Martin and Co for their exemplary service."
• "John was brilliant, providing pragmatic advice and was never too busy to have a chat."
• "They are professionally accredited (which other agents in the area do not possess) which means they are always on top of rule and regulation changes."
• "Professional, courteous, informative and generally decent people to deal with so far removed from many other agents we have dealt with."
• "The BEST service in 15 years of renting. extremely efficient, friendly, knowledgeable of all properties, all helped with a fast simple process."

Cons:

• "Avoid these agents at all costs. Had the misfortune of having these guy's twice as letting agents and both times they've been nothing but useless."
• "Emma in particular is very unprofessional."
• "Do not trust them!"