William H Brown Estate Agents Chelmsford Reviews Summary

Customer Service

Pros:

• "Thank you to the whole team, but in particular my mortgage adviser Rob Jones, highly recommend him as he provided the best options to fit my needs, always responded by email and text promptly."
• "Always been satisfied however been very pleased with Ashley who has been very approachable, patient & understanding of my needs."
• "Agathe has been super helpful and answered all of my questions (no matter how many there were!)"
• "Both Alex and Connor helped me with my move to the area from London. They were both very helpful, professional and efficient throughout the rental process."
• "I recently had the pleasure of meeting with a young estate agent Kyle and was incredibly impressed with his professionalism, attention to detail, and positive attitude."
• "Countless times they were chasing both solicitors to get the purchase over the line and handled everything with great professionalism."
• "Megan from William H Brown Chelmsford was brilliant. Sold my property twice instantly when I had to pull out of the first sale."

Cons:

• "Worst letting agency I have dealt with!! Absolutely recommend to avoid them! I recently rented as a private tenant. Since day one we had issues within the condition of the property and they have been unhelpful, rude, not answering at our phone calls putting on hold for so long."
• "Made a formal complaint and still await a response as they also lost our tenancy agreement that was required for our new rental property!!!"
• "Requested viewings for other properties from this company and they have not responded."
• "So rude, very very rude agent in lettings team."
• "Unprofessional. Reduced property price on listing ‘without’ permission and made countless errors."
• "General communication was poor and at times rude."
• "Our main contact Ashley was awful at keeping us posted on what was happening."

Professionalism

Pros:

• "We have used William H Browns Chelmsford to let our property for the past 2 years and have found this branches service to be great. The help and communication has been fantastic."
• "I would definitely use William H Brown again and would highly recommend them!"
• "Great service from Ash throughout the purchasing process."
• "We had a great experience with this agency would highly recommend."
• "I can’t praise enough the team in Chelmsford!! So professional!"
• "Ash and Aggie have been wonderful throughout the process of letting."
• "All the team we’ve interacted with have been friendly and professional and they’ve made this whole experience easy and stress free."

Cons:

• "Zero effort was put into the house description and detail so we had to reword most of what was put together."
• "The answer from Lee was condescending, unkind and had a very mocking manner, actually, he laughed at me."
• "If you want to sell your property or at least feel that your property is being marketed properly, use another agent!"
• "Rented as a private tenant through them recently. Very stressful experience. Rude, insincere, unhelpful, at times incompetent, aggressive sales tactics etc."
• "Staff are extremely rude and clearly the people working there have no idea what they are doing."
• "Given incorrect guarantor salary quota initially. Lack of communication if any hold ups occurred. Paid fees for 'admin', then expected to chase up companies ourselves regarding salary confirmation."
• "These errors affected the perceived value of our property resulting in below market rate offer."

Communication

Pros:

• "They were readily available to answer any of our queries and provide the help we needed at the ease of a phone call."
• "I have received great communication throughout which made me feel comfortable with the process."
• "We are really pleased with their support through the whole process. It was the first time for us to sell and buy via a chain in UK."
• "I am very happy with the professional high level of service provided by Alex and Connor at William H Brown Chelmsford when recently letting our property."
• "Both Ashley and Aggi have been amazing - always keeping me updated every step of the way."
• "The communication between her myself, and her colleague Alex has been excellent."
• "Megan in particular was very professional and good at keeping us regularly updated with progress and responding quickly to any queries."

Cons:

• "Booked a viewing, estate agent turned up without keys after waiting for them to arrive at the property."
• "General communication was poor and at times rude."
• "Our main contact Ashley was awful at keeping us posted on what was happening."
• "Simon was excellent...Chelmsford branch (Ashley) made no contact."
• "While the property was being marketed (on Rightmove but not on some other sites like On the Market etc) we did not receive one phone call or update throughout our contract with them."
• "Phoned 3 times to arrange the next day but received no return call."
• "I had to regularly call them to gain an update. Not that there was any update as nothing was being done."