"This five star is for Serene (or Serena?) at the return station. Very helpful and cheery. Excellent service."
"Staff that have helped me with enquiries have always been very polite."
"Cathy was amazing and couldn't help enough. She was extremely professional, approachable and friendly which made our shopping experience very enjoyable."
"Dave and staff from tradepoint were so helpful in enabling me to fix the problem."
"Lady on the self-checkout was really helpful."
"The staff were really helpful when I needed to find specific items."
"Roger noticed I needed assistance at the self-check out straight away. He was a friendly bloke and happy to help."
Cons:
"God help if you want to actually talk to someone about ANYTHING."
"Difficult to find an assistant to help me."
"Useless, unhelpful staff."
"Not very impressed with the 'pensioner' late shift staff - the someone else will do it attitude(s) didn't go down well with me."
"He was very abrupt and not helpful at all."
"The colleague was both unfriendly and unhelpful in equal measure."
"Most staff aren't wearing masks."
Store Layout & Stock
Pros:
"Very handy with it being on the out skirts of York."
"The store was very well managed during the pandemic."
"Large, well stocked store for DIY and trade. Lots of choice and many brands available."
"Garden and homeware is also extensive. Plenty of parking."
"An amazing range for any DIY needs."
"Has a wide range of items in stock."
"this is the biggest B&Q stores I've been in! Everything was very well laid out and clear."
Cons:
"Shelves were very poorly stocked with lots of large gaps."
"Despite being the largest store in the area, they rarely have everything I need."
"The plywood for sale on the shop floor was unfit for purpose all bent and warped."
"The way it's set out and the fact that they've blocked off the end of some aisles makes social distancing impossible."
"Good selection of products, although items on show and in the clearance are usually not in stock, which is frustrating."
"Sadly there was no bar code on the item I purchased."
"The items I wanted were in short supply on the shelf."
Pricing & Offers
Pros:
"I find prices to be very reasonable and some good offers on too."
"Prices are decent, choice is wide and information easily obtained."
"The car park is also really big and the spaces are big too, so you can actually park next to another car and get out easily."
"The choice was amazing and we got some absolutely deals that were quite pocket friendly."
"Always a great range and plenty of choice."
"Got all I needed for my project and cheaper that a competitor. Saved £120 on this visit."
"Also has a very good returns policy for any unused items."
Cons:
"Our go to store they usually have all you could wish for at a reasonable price. On this occasion sadly not."
"Not very good wanted some paving edgings and was told it is online only."
"Wasted journey to B&Q based on the website saying there were 233 bags of postcrete available. 233. When I got there - none."
"Lots of stock, except what I actually needed. Also, while some things are cheap, other things are massively overpriced."
"Extremely annoying pricing, laminate flooring priced at £16 per metre square but packs are in 1.19 square metres so the actual pack price is £19.25, not made clear to customers."
"I only use b and q now when I can't get the product anywhere else. I find that they are pricey on lots of products."
"Good wide range of products, Sadly, I found that the item I needed was priced extremely expensively."
Facilities & Cleanliness
Pros:
"The cafe was excellent. Lovely hot coffee and an excellent bacon sandwich. Very nice staff."
"Customer toilets were immaculate."
"Good choice of most things you need helpful friendly staff and a cafe with great bacon rolls."
"The garden section is now very much better stocked and managed."
"We got some fencing toppings and posts plus fence paint good deals for posts and toppings."
"Having had time to get used to Covid restrictions, this store is able to provide a safe environment to get all your DIY and garden essentials."
"The Covid 19 problem is well managed here. Service is excellent and the store is now a very much nicer environment in which to spend time."
Cons:
"Toilet facilities can improve."
"It's always have what you want, the only thing let's it down is it being dusty, they could sweep the floors, a bit more than they do!"
"B&Q has a car crash COVID19 avoidance system currently in operation, they make their stores One Way and then chain off half the isles."
"Though for a DIY Superstore not sure why there are so many buckets collecting rainwater from your leaky roof."
"The plants on display looked very sad and neglected."
"It was cold and the customer toilets were poor and much inferior to what they have been."
"1 star because i cant give zero. Free board cutting service but unfortunately 'Due to covid 19' B & Q can only do 4 cuts."