McDonald's Reviews Summary

Service Speed

Pros:

• "Ordered for delivery and order came more or less straight away."
• "The manager sorted it out quickly followed up with a joke."
• "Made sure all orders were being sorted."

Cons:

• "Waited 23 minutes for 2 Mcflurries."
• "Food was beyond cold and waited 38 minutes to receive our cold order."
• "Always an item missing and the drive through is very slow."
• "The ability of this place to produce slow food is staggering."
• "Waited over 30 minutes for a burger meal and a mcflurry."
• "Went through the drive through, after paying told to wait the 2nd window to collect my food. I waited 15 minutes for the food to arrive!"
• "Food took 20 mins and was cold."

Cleanliness

Pros:

• "The restaurant itself is really good."
• "The staff constantly cleaning the place."
• "The ambiance is inviting, and the cleanliness is commendable."

Cons:

• "Place was dirty, food on the floors and staff are slow and lazy with 0 effort put in."
• "Went to the toilet facilities and walked back out, it was disgusting."
• "The floor was just a greasy, chip covered mess that looked as if it hadn't seen a mop all day."
• "Totally filthy in this restaurant..urrggh...Food is McDonald's so it is what it is which is fine, but every table was dirty, under the tables was disgusting, it wasn't even busy."
• "Toilets filthy, restaurant floor sticky and dirty."

Order Accuracy

Pros:

• "Love the way the restaurants do table service and self serve screens and of course, the food's the same as it always is."
• "Good places for kids, have pen and paper, even tablets on table, have different level seats, by the window, so you can choose your seat, even have an order to seat service."

Cons:

• "We never received any of the happy meals!"
• "Drive through with a simple order of cheesburger happy meal and chicken nugget HM and i get two chicken nuggets."
• "It's hit and miss with more often a miss. Hot fries 25% chance, order accuracy about 75%."
• "Every single time me and my partner use this McDonald’s there is something missing from our meal."
• "Had to revisit the counter twice as the staff also got my order wrong."
• "Order food from here on Uber eats - for the 3rd time in a row they have messed up the order."
• "Orders are wrong every other time, my last order was of a regular quarter-pounder meal, no pickles, no onion...yet it comes WITH onion AND pickles."

Customer Service

Pros:

• "Thank you Angela for your calm, kind, and friendly service... McDonald's hasn't felt that much of a treat since we were kids - thanks Angela!"
• "A member of staff called Rob couldn't of been better made them balloon animals and covered the table with colouring paper."
• "The ladies who helped me as I went in to place a order at the touch screen were so very helpful, professional and friendly."
• "McDonald's Silverlink consistently provides a reliable and tasty breakfast option."
• "The staff is always friendly and efficient, making my morning routine enjoyable."
• "Staff at the drive thru have always been polite and friendly."
• "One member of staff sorted out all the problems... She was cheerful and chatty and obviously cared."

Cons:

• "Staff are slow and lazy with 0 effort put in."
• "Staff didn't care at all."
• "Feel sick... When I got my food it was cold and I found what looked to be a public hair in my burger."
• "I gave it one star as its quite the experience to watch so many staff members look busy without actually doing anything useful."
• "It's hit and miss with more often a miss. Some of the staff are great some just don't know how to act or communicate."
• "We all know this is true… incompetent staff.. absolutely brain dead and rude."
• "The staff are always in a bad mood and usually unhelpful when you ask for help with your order."