"We had Ashley as our sales assistant! He was absolutely fantastic! Warm and respectable welcoming! Outstanding personality!"
"Ashley, was very informative and helpful. We was enthusiastic about his role and had a great chat."
"I had the pleasure of experiencing exceptional customer service at Car Planet, thanks to the outstanding assistance provided by Julian."
"Had the pleasure of meeting with Remar, this gentleman was kind, considerate and knowledgeable."
"Fantastic and friendly service with a great range of vehicles to choose from at reasonable prices. Made to feel welcome by dedicated sales rep Ash."
"Anisa is by far the best sales person I’ve ever dealt with. She always goes the extra distance to make sure all my questions are answered."
"Dino was great help today in choosing our new car. We would absolutely recommend Car Planet & Dino to anyone."
"Mohamed's attention to detail was exemplary. He took the time to explain every feature and option available."
Cons:
"Absolutely awful service, do not buy a car from here!! Having to take the company to court over a car that is faulty and refusing to give me a refund even though legally should!"
"The salespeople are extremely chaotic. They’re friendly but completely rush through the sales process."
"Travelled a 4 hour round trip to view a car, it was disappointing, filthy, nothing like the pictures, scratched windows etc."
"The sales person told the manager about us asking a discount and the manager started screaming across saying that the prices a fixed and that they have cheap cars compared to
the competition in a very unprofessional manner."
"Mixed experience. The car I bought is great, the manager was very knowledgeable and helpful, and all but my salespeople were friendly and attentive. Unfortunately the salesman that dealt with me, Riz was awful."
"Never buy a car from this professional fraud stars. They will make you lose your hard-earned money. Do not trust their reviews either!"
"The sales people are nice but management seems to lack customer skills. Manager (Sal) should know there are better ways of communicating certain information."
"I felt conned when they come to look at the car and pointed out a number of faults which would be present on any car which is second hand."
Customer Service and Aftercare
Pros:
"I found my experience of Car Planet really very good and a breath of fresh air. Extremely helpful and very professional."
"It’s hard to believe that Car Planet is not everywhere around the UK because it comes across as the industry leader and the service is what all dealers should strive to achieve."
"Been car window shopping through Car Planet and its website for quite some time, and I finally found the car that sits right with me."
"The customer relation right from enquiry on phone to first visit and finally to sealing the deal was smooth, seamless, and very professional."
"I’ve been interested in purchasing a new car and have been assisted by Ashley, who has been extremely helpful, polite and knowledgeable."
"The car I bought for my wife is really great. After purchase, one of the keys did not work. After contacting the seller, the problem was solved in 2 days."
"Very impressed with an efficient and friendly service buying a Skoda from CarPlanet."
"Great experience at Car Planet, friendly service, great selection of fair priced cars, and let us have the car really quickly no waiting weeks."
Cons:
"Absolutely abysmal. Do not come here. We discussed MOT & Service to be done before I came to collect my car. It wasn't done."
"Terrible customer service. We were sucked in by a reasonable price. However, we should have seen the red flags. The salespeople are extremely chaotic."
"Would definitely use car planet again - good price, decent stock and a very simple and transparent process end to end."
"I visited Car Planet to view two cars last week, initial contact was positive and car seemed nice with lots of reassuring information from the sales person. Upon discussing costs the feeling quickly changed."
"The Aftercare team was very slow to reply and when they did just sent a YouTube video of how to use windscreen wipers! Not really sure it's 'Aftercare team' more like 'After you've bought the car we don't care team'!"
"
Really awful company. I purchased a car less than 30 days ago to which I reported an issue with the car that is failing to be resolved with very poor communication."
"AVOID this company. It’s awful, you just get lied to so you can walk away happy and then things go downhill from there. Customer service at this company is shocking."
"If I could give 0 stars then I would. Customer Service is terrible, the car purchase has issues and they won't let me return the car or give me money back and only had the car 5 days - AVOID AT ALL COSTS! SCAMMERS!!!"
"The aftercare service was atrocious - Trading standards have been notified, Watchdog and I will be taking my case to court."
"If I could give this dealers 0 stars I would. Bought a car before I even drove it away warning light popped up on the dash."
"Very disappointed with this company, I don't recommend it, poor quality services, talking to them on the phone when you get to pick up the car is something else."
"Great service with receiving the vehicle but the after sales is none existent- Don’t expect any issues to be dealt with or rectified."