Brown and Merry Estate Agents Watford Reviews Summary

Customer Service

Pros:

• "Sean and the team did an excellent job in selling our mum's house."
• "James and his team, it was been excellent & very very professional."
• "Megan and the team have been professional and nothing short of fantastic!"
• "Michael was great showing the property and very patient with all the initial questions."
• "James has been great, he has kept us up to date with how the sale was progressing."
• "Sean worked tirelessly to make sure that everything was completed as quickly as possible."
• "James and Michael have been brilliant throughout the sale of my property."
• "Sean Griffin provided all relevant information, kept us informed and up to date."

Cons:

• "Very disappointed and angry with this estate agents. The incompetence from the members of staff are shocking."
• "I moved into the property which had not been cleaned by a professional cleaner though I was told this would happen."
• "No one responds to emails, calls or messages left, is either in a meeting or on their break!"
• "i was looking for a room and i call them, they confirmed the room was still available and they were meant to send me a txt/email."
• "Letting department is one of the worset ever, haven't got any clue about what they offer."

Communication and Responsiveness

Pros:

• "James has been supportive & efficient, keeping us updated every step of the way."
• "Very responsive to all queries throughout the whole process of finding a property."
• "Sean kept me up to date with everything as the sale progressed."
• "He provided all relevant information, kept us informed and up to date with the progress."
• "Throughout the whole process, Megan was available to send messages and keep me updated."
• "Sean kept me updated on a weekly basis and was very responsive also."
• "James went above and beyond for us and was always on hand to answer our calls."
• "Megan has been quick to respond by email and phone to all queries."

Cons:

• "The viewing was supposed to be today and we did not receive a courtesy call."
• "There was a permit situation where I have incurred 4 parking charges, the intercom does not work."
• "No one could care. No one responds to emails, calls or messages left."
• "I call them again and the room was gone. Very unprofessional unless you want to waste yr time."
• "Haven't got any clue about what they offer, worset experience ever."

Professionalism and Expertise

Pros:

• "From start to finish of my dealings with James and his team, it was been excellent & very very professional."
• "Was all in all a very smooth and professional experience, especially as a first time buyer."
• "Brown & Merry were brilliant in helping me get my house sold."
• "James and Michael have been brilliant throughout the sale of my property."
• "I honestly couldn't recommend Sean Griffin enough. He went over and above to help us throughout."
• "Super impressed with Brown and Merry estate agents, in particular Megan Avery. Extremely professional, honest."
• "Fantastic professionalism with excellent lines of communication."
• "Imran made us feel extremely relaxed and confident during our mortgage process."

Cons:

• "They kept failing to send her a text/email confirming her viewing appointment."
• "I moved into the property which had not been cleaned by a professional cleaner."
• "No one responds to emails, calls or messages left, is either in a meeting or on their break!"
• "I call them again and the room was gone. Very unprofessional unless you want to waste yr time."
• "Letting department is one of the worset ever, haven't got any clue about what they offer."