Melur London Reviews Summary

Food Quality

Pros:

• "THE HIGHLIGHT IS THERE IS NOW THE PLACE WHICH OFFERS FRESH MADE ROTI CANAI THERE, ITS FANTASTIC."
• "I was served six skewers which tasted very nice."
• "The food here was great and the atmosphere is great."
• "Really great food!"
• "The foods taste really authentic with identical taste as the local foods from Malaysia."
• "Each dish was PACKED full of flavours."
• "I love the food here—the original Malaysian taste."

Cons:

• "The char kwey teow was just bland with too much kicap."
• "Flavour was very disappointing as well."
• "The fried kway teow was so spicy and didn’t taste authentic at all."
• "However, most of them tasted quite bland except probably for Nasi Kandar Ayam & Mee Goreng Mamak."
• "The duck was lacklustre, it tasted like it was boiled rather than roasted and arrived lukewarm."
• "The curry tasted flat, no depth of flavour and the meat was overcooked."
• "The sayur lodeh was the worst I have ever eaten in my life honestly."

Service

Pros:

• "The service was great, really lovely couple who run it make the experience special and provide helpful suggestions."
• "Service was great, food came within 15-20 minutes."
• "The staff had time to explain the dishes to us and they were very friendly."
• "Mr Awie the owner is very humble & friendly."
• "The service is good as the staffs are very friendly and attentive."
• "Service came light speed and served after 10minutes."
• "The service was also very good from the moment we stepped in."

Cons:

• "Lousiest customer service I've ever experienced."
• "They prioritise only Malays and white locals and pretend other Malaysians don’t exist."
• "Despite the good food, the service was extremely slow! I had to remind them three times about our drinks."
• "Waitress didn't even greet us with a smile and insisted we sit where it was easy for her to serve us."
• "Also they have only one server there who runs around with his life in his hand struggling to serve room full of more than 30 people. They are severely understaffed."
• "Service was very poor, they obviously can’t cope with busy evenings as other reviews have previously said."
• "Service was really slow. Do not come during dinner time."

Atmosphere & Location

Pros:

• "This place is simply amazing. It has an authentic Malaysian restaurant setting coupled with a nice and peaceful atmosphere."
• "The place has a relaxed atmosphere, spacious, clean and felt like a family place."
• "Been living here for years and only now noticed this hidden gym but will definitely be a regular here!"
• "Quietly running its business somewhere along Edgware Rd, this hidden underground restaurant triumphs many other restaurants above ground level, surprisingly."
• "Tucked away in Edgeware rd, down some steps but worth the find!"
• "It had a really cosey vibe, the same I have had in Indonesia."
• "I have to say this place has an amazing Malaysian vibe."

Cons:

• "Restaurant is via stairs to the basement hence limited access to wheelchair users and inconvenience for buggies."
• "Restaurant is located underground and the air can be quite stuffy and needs good ventilation."
• "The restaurant feels dated - chairs are worn and tables look old."
• "I was met with a surprise. Or rather surprises... bugs were crawling all over."
• "The front entrance presentation was poorly designed which I couldn’t tell if it was open or if it is safe to get in as the restaurant is in the basement."
• "Went after a recommendation, unexpectedly the restaurant was located in a basement and had a canteen feel rather then a restaurant."
• "Food is decent but its run down and felt dirty, and the service is very slow."

Pricing

Pros:

• "Very fair pricing and also they take Amex!"
• "The food price wise is reasonable considering the location."
• "Price wise is very reasonable compared to other msian restaurants here."
• "Fantastic food, excellent vegetarian range, and wonderfully low prices."
• "For a reasonable buffet price, this is truly good deal."

Cons:

• "No such restaurant charge 10% service charges on top of bill which is ridiculous and unnecessary, they already set profit margins on each items which appears to be extremely expensive."
• "But its a bit pricey £££, actually i am okay with the food price however not the price of the drinks."
• "Gone downhill, sadly. A few years ago it was a hidden gem, with good value authentic dishes, but on a recent visit they seem to have done up the place and upgraded their prices accordingly."
• "Their prices are highly inflated."
• "Pound for pound, this place is far more expensive than Selfridges food hall."
• "They charge £1 for a glass of tap water, and £1 for a small Sambal."