Cars 2 Hyundai Barnsley Reviews Summary

Customer Service

Pros:

• "Great experience, saw Liam a couple of times, not pushy at all, smart and approachable."
• "Owen made the process easy and gave us plenty of options."
• "Went for a test drive in an i30N and Owen was great and mentioned lots about the car."
• "Taylor helped me with my purchase today, he was very knowledgeable, informative and friendly."
• "Reliable dealership with great customer service. 100% recommend!"
• "Howard as helped make the process so easy for me and gave me some great advice."
• "Went to Hyundai to sort out new mobility vehicle, had such excellent customer service from a young gentleman called Owen."
• "Excellent experience getting our Hyundai Ioniq 5 from Cars 2. We found all the sales personnel to be friendly and knowledgeable about the car."

Cons:

• "Edit: after I took my car home things have changed quite a bit, over 2 months now and I'm still missing my spare key which they promised to find 5 times."
• "Where to even begin? I've sat on this review for some time now, not knowing where to start! I bought a car in June 2022... What followed, has been 15 months of hell, disappointment and continuous issues with the car."
• "I was pressured into leaving a 5-star review before I was given the keys to my car, that’s a poor way to get good reviews!"
• "Received notification of a fantastic offer for customers. I went, there was no offer, just a salesman who wanted to sell me the new bigger Kona."
• "No options for no stars so will go with one. We saw a car we liked on their website... Heard nothing from them so we had to chase."
• "I’m giving this absolutely dreadful dealership one star only because it’s not possible to give them non!"
• "My first mistake was buying a used car from them 2 months ago."
• "DO NOT BUY A CAR FROM THIS DEALER, They are the most dishonest car dealer I have ever dealt with."

Vehicle Quality

Pros:

• "Lots of lovely, quality, high spec cars. Would recommend."
• "My new car is a Hyundai Kona Electric and it is fabulous. I’ve had the car for 3 days now and I absolutely love it."
• "The team also went above and beyond to source a car for me that was the exact spec that I wanted whilst meeting financial expectations."
• "Picked up my new Hyundai i20 in dragon red today, was served by Howard he was incredible and really informative."
• "Absolutely second to none service Connor was amazing from beginning to end."
• "Howard was great in organising the handover of my part-exchange and ensuring my new car was ready to drive away in no time at all."
• "Fantastic handover experience and friendly staff to help with issues throughout the experience."
• "Absolutely 5-star service. The team at Cars 2 are spot on."

Cons:

• "I turned on the engine, only to be met with an engine fault light. I hadn't even got off the forecourt! What followed, has been 15 months of hell, disappointment and continuous issues with the car."
• "Bought this car 12 months ago from cars 2 Hyundai Barnsley failed its test miserably how can this be missed by cars 2 when they tested it 12 months ago."
• "I bought a brand new MG car from here which had not been checked over before I got it! Within 10 mins of driving off their forecourt I knew there were issues with it."
• "The day I went to pick it up, I was so excited and I loved the car. They pulled it around and gave me the keys."
• "On delivery the car was still grubby inside (I even found items belonging to the last owner under the seat!) and the issues I’d asked them to rectify after my test drive had not been resolved."
• "Less than 2 months later the car developed turbo issues and went into limp mode. A week on, my car is still with them and not one person has had the decency or professionalism to even phone and update me."
• "Unfortunately when the car arrived it was a different story. I was told the car was immaculate but it arrived with marks and scratches all over it."