Morrisons Reviews Summary

Staff and Service

Pros:

• "Friendly, helpful staff throughout."
• "The couple are a credit to Morrisons."
• "People are sooooo friendly too ☺️☺️☺️"
• "Staff are very friendly, especially a gentleman called calum inwood."
• "A supermarket with friendly and helpful staff."
• "Realy friendly staff. Always willing to help if you need their help in locating items or prices."
• "Staff as ever very helpful and friendly."

Cons:

• "Terrible customer service."
• "The staff need to do a customer service course. Some staff have crap attitudes."
• "5 staff standing around the cigarette kiosk one of them didn't even have a full uniform on she was wearing jeans and trainers, whilst I was stood waiting for help at the self service checkout not 1 of them came to help absolutely disgusting."
• "Staff rude and patronising!"
• "This shop went down hill massively, staff most of the time are rude and unhelpful."
• "Poor service on pizza dept. Staff very miserable and rude!"
• "Really rude. Should not be customer facing, at all."

Cleanliness and Maintenance

Pros:

• "For a large supermarket, the toilets are kept impressively clean, which shows the managers are good at spotting problems and being able to fix them."
• "The store is always spotlessly clean."

Cons:

• "Don't use the toilets! Even in the middle of a pandemic thay can't keep loo roll and soap stocked!"
• "I find the shop really dirty need a good clean."
• "The toilets are manky as well."
• "Entrance area smells extremely strongly of sour milk, never smelled anything as foul."
• "Very disappointing just had a meal in the cafe absolutely rubbish no where as good as it used to be."
• "Staff very friendly but the cafe was a mess tables full of dishes."
• "Cafe better but could do with being more efficient clearing and cleaning tables prior to customers sitting at them."

Product Range and Availability

Pros:

• "The Morrison's at Byker is a large supermarket with plenty of choice of everyday items."
• "A store with a great range of goods! Worth a visit."
• "The shop offers a variety of services, such as a fishmonger, bakery, hot food, a cafe, etc. Which adds to how successful the shop is."
• "Very large supermarket with a wide range of goods especially food."
• "Great all-round supermarket, with a good international range."
• "It has a wide variety of goods at a reasonable price."
• "Plenty of fresh produce."

Cons:

• "Good size store, unfortunately they are out of stock week in week out, not sure what's going on."
• "Freezers frosted up and leaking water."
• "Really enjoy going to this Morrison’s but recently we have found that the meat isn’t being kept very well."
• "Multiple things out of date. Bacon, cut meats, grapes, yoghurt, actimels."
• "But gluten free range is a bit limited."
• "They sell a lot of independent international foods taking business away from the small international specialty stores on shields road."
• "But since the last 6 months it has went right down hill they keep changing the shop round constantly so it takes ages to find what you are looking for."

Facilities and Layout

Pros:

• "It is quite spacious, lots of parking, choice of produce good, sanitizer available, cafe well organized."
• "Not as upmarket as Sainsburys and the isles are a bit narrower but every is clean and well layed out."
• "Nice car park, always lots of space."
• "Nice bright store security personnel visible floor marked out re covid19."
• "Operates strict covid safe policy."
• "Large carpark to the rear. Great access via local transport links as a metro is within walking distance and plenty of bus stops nearby."

Cons:

• "I found it quite crowded today. No real supervision of people coming in and out and little social distancing."
• "Parking for elderly, disabled and parent and child is atrocious, no one monitors spaces."
• "As a local to this supermarket, one thing I find quite annoying about this place is that they keep reorganizing the shop floor, so that customers who are used to the old layout have to find things again."
• "Why is the fishmonger by the front door?"
• "Why is the fresh split between opposite edges of the store?"
• "The layout is clearly the work of a spider and a crack addict."
• "On leaving the store I slipped in the disabled parking bays on the freshly painted ground."

Price and Value

Pros:

• "Food in the cafe was lovely .. I had the southern fried chicken burger and you could tell it was really fresh."
• "The food was great and excellent value, I feel we robbed the place."
• "Prices are very competitive."

Cons:

• "Often the deals don't go through either."
• "After checkout what I paid seemed excessive."
• "A bit overpriced, but it is a reasonably sized supermarket with decent amount of choice."
• "I had 2 cups of black coffee. First cup £1.65 - second cup £1.75!!!"
• "Total dump - zero staff on checkouts, so I have to pay shockingly high prices and do the work all myself."

Customer Experience

Pros:

• "Been there this morning 9.45-1 with the NHS vaccination bus. Had lunch at morrisons, nice food choice, quick service."
• "Really like this shop, i travel from Gateshead because the Smoked Salmon meal deal is the best value i have ever had."
• "I always enjoy doing my shopping here I think its a little bit of old and new with market st and the deli counter the butcher and fish monger and I always find every thing under one roof and the customer service is excellent x."
• "Helpful with scanning and packing for us."
• "Trying out a new supermarket is always frustrating until you get used to the layout. It always takes a few visits but now I am comfortable shopping here and have grown to prefer it to many other supermarkets."

Cons:

• "I personally only will ever now use this store for things I can't get or prefer from there... I took my main business away from that store because of all the terrible experiences I've had!"
• "Wouldn't recommend anyone visiting this store."
• "No stars i was there recently and cold chips warmed up in a microwave and then the Beanz looked like it had been scraped from other plates even the cup of tea i left it and don't ever waste your money it's vile and a waste of time."
• "Just popped in to grab a little bottle of diet coke to quench my ever growing thirst... I noticed the coke was part of a meal deal."
• "Problem near the entrance from the car park I was hassled for money off one of so called homeless people so was my daughter."
• "Why do you not care about the needs of your customers. Twice visited the store and found I could not get in to the parent and child because you allow anyone to park there."
• "Morrisons Byker or anywhere in the country is for me the best place to do shopping fast without wasting time."