Booths, Keswick Reviews Summary

Product Selection and Quality

Pros:

• "The quality of the fresh fruit and vegetables is superb."
• "Booths in Keswick always had a fantastic range of high quality produce that I can't get elsewhere."
• "The variety of goods is amazing and they don't just stock run of the mill items."
• "It has high quality produce and a distinctive range of different goods."
• "The fish and meat counters are well stocked, good fresh breads, and a good deli style help yourself counter."
• "There's loads of local produce and some bits you don't see in other supermarkets."
• "Excellent quality local produce."

Cons:

• "Average selection of food, but very tasty, clean tables and, again, excellent staff."
• "The range is limited."
• "Not so much organic selection."
• "Some of the choices were a bit limited."
• "Fruit and vegetables were not as plentiful as the above mentioned locations."
• "This is below average food presented like waitrose, honestly the food is really just standard supermarket food, look past the packaging and layout."
• "Every time I visit there are flies and often walking on uncovered food."

Store Layout and Convenience

Pros:

• "A really nice cafe. A well laid out store with plenty of choice."
• "A well stocked store in a central location."
• "Always enjoy this shop. It seems small at first glance compared to bigger supermarkets but they seem to have just about everything."
• "Very clean, fabulous choice of items, all well laid out and clearly priced."
• "The store is well laid out, and it is easy to find what you are looking for."
• "Lovely open plan supermarket. Very bright and friendly."
• "Inside, I was pleasantly surprised to find a very well organised and stocked store with good quality products."

Cons:

• "Strange layout for a supermarket."
• "The only slight issue some may find is the somewhat random layout of the store."
• "Not very good layout very confusing no fresh food or dessert choice beer was minimal."
• "Nice store but the new layout is one of the worst organised systems I've faced."
• "The store layout is a little confusing and the entrance area is cluttered."
• "Self service tills were not very well signed or set up."
• "Firstly I had to queue to get to the car park, secondly the carpark is a pay and display!"

Pricing and Value

Pros:

• "Love love love coming to booths when I visit Keswick. They have a great selection of beers and wines."
• "It's great for getting souvenirs to take home and costs less than buying them in some other shops."
• "Really nice food served in the café, good portions and reasonably priced."
• "Great value."
• "Good location. Has lots of different food and drink at good prices."
• "Competitive prices."
• "A good selection of local bottled ales and lower prices than the local tourist shops."

Cons:

• "Considerably higher prices than the big 4 supermarkets."
• "The supermarket specialises in high quality items and some other staples can be on the expensive side."
• "For the size found it would be expensive to shop at this store."
• "Compared to more well-known supermarkets further south of England, it is a lot more expensive."
• "Our only quibble is the pricing, it seems so much higher than it should be."
• "Products are unnecessarily overpriced."
• "Normal shopping is really expensive."

Staff and Service

Pros:

• "Been coming to Keswick for a great number of years and always found the staff helpful until this year."
• "Staff are always around to help out if you can't find anything, which is good customer service in my view."
• "Always found staff to be helpful and friendly."
• "Staff very friendly and helpful."
• "Staff were very helpful and friendly."
• "Good service, friendly staff."
• "All the staffs at this supermarket are very polite, friendly and helpful."

Cons:

• "Service was very slow, some customers lost patience and left."
• "Only went in for a tea and a coffee, thought I was there for the day, staff looked like they didn't want to be there."
• "Very disappointed to find there were no breakfasts being served anymore, due to staff shortage."
• "Angela P on checkout on other hand was more interested in talking to her colleague than engaging with me as she passed my food over scanner."
• "Waited nearly 20 minutes to order a breakfast and drink in the cafe on sunday morning."
• "Rudely informed by odious till employee who appeared extremely disgruntled."
• "Stephen on the checkout was very rude to me. He has no social skills and should not be serving customers as he has a bad attitude and argues with the customer."

Parking and Accessibility

Pros:

• "Parking is convenient."
• "Good parking close to supermarket."
• "Parking good just a bit tight at peak times but usually spaces at the end of the car park."
• "It's not the cheapest place to shop, but it is a nice place, with plenty of parking."
• "Plenty of parking and easy access to public transport."
• "Ample parking on site."
• "Parking was very free, not many people."

Cons:

• "Only when I got to the till I was asked if I had a parking voucher which I said I didn't, was in literally for 10 min and got a ticket."
• "Car park is very busy and a nightmare especially for charging cars up as you have to stop and reverse and this stops flow of traffic."
• "It's a fantastic charge hub but needlessly complicated to have to pay for parking whilst charging."
• "You have to pay for parking - one hour for a pound or two hours for two pounds."
• "First impression was not great because you have to pay for the parking."
• "Unfortunately you'll struggle to pay for parking, the machines are faulty."
• "The car park is a nightmare as it is mostly used by people not going the shop."