Beresfords Reviews Summary

Customer Service

Pros:

• "He was incredibly polite, and patiently addressed all my questions."
• "James has dealt with us in our search for a place and has been very helpful, informative."
• "Thomas demonstrated a deep knowledge of the market. His communication was exceptional, always prompt and clear."
• "Our lettings consultant Thomas was brilliant - super responsive."
• "James was excellent, he answered all questions in a timely manner, kept in contact with us."
• "James A. Was absolutely brilliant and super friendly throughout the process."
• "I had a great viewing experience with Rhiannon, she was an absolute pleasure to be around."
• "Sarah Hills experience put us at ease. She was very helpful in every situation."

Cons:

• "really poor customer service, especially with calls."
• "scheduled a flat viewing for new tenants while I lived at the property, to which they just didn’t show up."
• "Entirely unprofessional customer service. Agreed on a viewing, the agent never sent the details."
• "Very unprofessional people working there.... will not recommend anyone to sell or buy from them...."
• "Avoid using them. Absolutely useless. Very unprofessional from start to finish."
• "The service we received was the most unprofessional service we have received. Lack of communication."
• "This company is completely hopeless. They have been sending me messages for over half a year regarding the property in which I no longer live."
• "Maybe alright if you are one of their clients. If you rent through them, get everything they say recorded or in writing."

Professionalism

Pros:

• "I would like to give a special mention to Sarah Puckrin for her professionalism."
• "I cannot speak highly enough of his professionalism and expertise."
• "As part of the Beresfords team Thomas Enderby has been exceptional in making sure we find the right property."
• "My main contact throughout the letting process was Mr James Annetts. I always found him to be very professional."
• "James has been super helpful with the sale of our property, and guided us through what can be a very stressful process!"
• "I am very pleased with the approach and the way Beresford Agents were with me during my entire process."
• "Abby & Danny had great communication & Provided all the information we needed for a smooth approach."
• "First class service. All the staff are extremely pleasant and helpful."

Cons:

• "I've dealt with incompetence before but Beresford's went above and beyond to ensure that they demonstrated their complete inability to act in a professional manner."
• "It was wholly inaccurate and did not represent damage/issues caused by us."
• "We waited nearly 4 months months to get our deposit back and had to go through the TDS to do so who also put a stop to almost all the charges Beresfords tried claiming."
• "Unprofessional and lazy. They made several mistakes in contract."
• "When moving out, they arranged viewings for new tenants and didn't turn up for some without letting us know."
• "Purchased a home using Beresfords, they failed to communicate any deadlines we requested to all required parties."
• "The person dealing with my case promised to get back to me with information and then took AL the day after, which of course is not an issue in itself, but not handing over time sensitive issues to a team member seems unprofessional."
• "This people helped me a lot big thank you to Kris Murrell's and lovely lady Abby Johanson mur..she helped me and contact me every day to make sure all the paperwork is done and signed,..so thank you so much..... Marian"

Responsiveness

Pros:

• "James was always sure to talk me through what was happening and why."
• "He was able to turn the things around and finalise the deal for me in a real short time."
• "James and Sean the chain would have probably fallen apart."
• "James was so helpful, keeping everyone in touch and updating us."
• "Very professional lettings agency. The people I encountered throughout the process of getting the flat, Tom and Abby were very professional and answered to emails and calls promptly."
• "Thank you Beresfords for making our house move happen. We are very grateful to Abby Johnson who managed our references and moving paperwork."
• "Charlotte was amazing, her consistent communication channel was very much appreciated."
• "I found chelmsford lettings were really helpful and professional when I was searching for a new place to rent."

Cons:

• "Beresfords are rarely recommended on local social media groups when people ask for agent recommendations."
• "really poor customer service, especially with calls. although specifically requested for email correspondence only since I work too, i would often get 5 calls a day…"
• "Entirely unprofessional customer service. Agreed on a viewing, the agent never sent the details and completely ignored my emails asking for the address!"
• "We are in the process of buying our first house with Beresfords and so far, so very good!"
• "Our experience with them is only the phone, and that alone was beyond frustrating."
• "Beresford’s in Chelmsford have to be the worst estate agents out there. I have tried to sell through them and rent through them also."
• "Borderline moronic office staff with the customer service skills of a turnip."
• "Shocking, spent an hour driving around trying to find the property - no instruction from agent."