Balgores Reviews Summary

Customer Service

Pros:

• "Prompt, efficient, courteous and very accommodating; I can say with confidence that this has been the smoothest move of my adult life and I highly recommend Balgores and the Chelmsford branch."
• "Any questions I had were answered ASAP, any updates on my situation were relayed immediately."
• "He was very responsive and kept me updated at all times."
• "Responded promptly to queries and requests."
• "I was always able to contact somebody who knew what was going on with the sale."
• "Michael Charles was a breath of fresh air, I never had to chase and he always returned my calls straight away."
• "A huge thank you to Alannah and Joe from start to finish who answers all our queries and questions."

Cons:

• "To sum up our experience we felt like we were just a number to Balgores and when it wasn’t an immediate easy sale their only answer was to continually drop price."
• "The point of contact we had built a relationship with and absolutely loved unfortunately was away a couple times during our 2 months with Balgores, and the new point of contact during their absences failed to deliver the same care and communication, or gain our confidence."
• "We had to make contact the day before showings to find out who would be showing our house, when they’d come for keys etc."
• "Another time they had booked in a Sunday viewing and it was only when we queried on the Friday before who would be coming to show did they realise that there was a showing booked and that they didn’t work Sundays so couldn’t do it."
• "We had a few viewings cancelled (fairly standard) but one in particular that irritated us; the viewer had to amend booking due to work, but Balgores couldn’t accommodate their requested rearranged time."
• "However due to a variety of reasons we didn’t feel we got the service level we expected."
• "Had our original point of contact with the company not been away so much I think things would have been different."

Professionalism

Pros:

• "Job well done."
• "Thank you Balgores for all of your hard work, we're really happy to have worked with you!"
• "We dealt with a few people from the Chelmsford office, and all were brilliant."
• "Marie Ball, Ben Vainola, Joe Dixon, Ellena Harvey all a pleasure to deal with."
• "Can’t thank Allannah and her team enough."
• "Thanks to Ben Vainola and the rest of the team for their hard work."
• "Thank you for all your help."

Cons:

• "Poorly informed, poorly organised, unreliable and to make matters worse, impossible to get hold of on the phone when trying to resolve their incompetencies!"
• "Poorly informed, poorly organised, unreliable and to make matters worse, impossible to get hold of on the phone when trying to resolve their incompetencies!"
• "Poorly informed, poorly organised, unreliable and to make matters worse, impossible to get hold of on the phone when trying to resolve their incompetencies!"

Recommendation

Pros:

• "I cannot recommend them enough, so much so that since my house sale I have recommended Balgores to friends, who are also very impressed with the service that they have received."
• "I can’t recommend Allannah, Marie or Balgores enough."
• "I wouldn’t hesitate to recommend Ricky Nelson and Balgores to any of my friends in the future."
• "Would recommend Daniel and Balgores to anyone."
• "We would highly recommend them."
• "I’m happy with the service provided and would recommend their services."
• "I would highly recommend Balgores."

Cons:

• "When we said we weren’t willing to a second time they were kind enough to let us out of contract a couple weeks early."
• "Unlucky timing for us, and have now moved to a smaller company."