Address: Unit E, Patriot Dr, Milton Keynes MK13 8PU, United Kingdom
Rating: 4.5
based on 188 reviews.
Customer Service
Pros:
"Brilliant service at last. It’s been a long time since I picked up a bike and got the service I received."
"Thank you Claire great service."
"The staff in the bike area are so knowledgeable and happy and go above and beyond."
"Halfords at Milton Keynes were thoroughly professional and knowledgable. Special mention to Richie the technician who fitted the Dash camera."
"Richie, Jack and Hannah were extremely polite, helpful and very professional attending to me today."
"Danny was fantastic! He carried out a bike health check and was so friendly and helpful."
"Very nice helpful staff."
Cons:
"Overall not an enjoyable experience and will not be returning."
"What a crazy inefficient service this is! I'll find another way of getting it fixed elsewhere."
"Shocking how bad the bike department is, they are useless the team haven't got a brain cell between them."
"Do not waste your time visiting this store. Asked for help to buy a bike, was told someone would come as the person restocking spades couldn’t."
"I also raised a complaint through customer services on the phone and was told I would get a phone call back which never happened."
"The technicians were not at all sympathetic towards me, but made excuses and blamed my son for the way he rides the bike."
"I was being lied to my face and the man who was supposed to do the service was very unpolite."
Product and Service Quality
Pros:
"This is my 'go to' place when I have car issues. The range is comprehensive and complete to suit all my needs."
"I received excellent service, both when buying my dashcam and when having it fitted."
"Halfords have made a big effort with me to put things right."
"Halfords Milton Keynes great experience and product knowledge the assistant recommendation was good."
"The store is well maintained and run, with customer focus and satisfaction clearly at their central point of focus."
"Ample of discount coupons/ vouchers/ gift cards are available if you open Halfords account."
"The blades were fitted extremely quickly and I was able to return home in a very short time! Extremely satisfied customer!"
Cons:
"The website was confusing and at the end it said there was a charge of £15."
"Car park in this location is a pain."
"Fitter was not given the cradle and adapters I ordered."
"After the initial assessment I returned to drop my bike off for a repair, fitting a cassette and chain. 30 minutes after leaving I received a phone call to tell me the parts were not available."
"Yet again another poor show by Halfords Milton Keynes, I used the drop down menu and had the part confirmed it was correct by Mayank, only to get to the store and then fitted the bulbs for them not to work!"
"When I rode the bike after leaving the store, it was very ‘rigid' took a lot of effort even on the lowest gear to get the bike going."
"I had to request to re-confirm the work carried out during the silver service. This should be highlighted to the customer as part of the handover process."
Staff and Customer Interaction
Pros:
"Great COVID placements in store, staff wearing masks."
"Will recommend to anyone that asks had to pop in on Sunday afternoon & 'Danny' your a absolute star."
"I use this Halfords store a lot and every time I go in there I'm greeted with smiling faces from staff."
"Thank you to Jack today for fixing my cars head lamp and wiper. Friendly and approachable."
"Available onsite technical support, which makes hassle-free purchase decision."
"He listened to my request of where I would like the camera, once the camera was fitted he walked me through where he had put the camera wires and how he did it."
"Came here tonight to get various items for my temperamental car and the staff could absolutely not have been more helpful!"
Cons:
"Not so great - I really want to like Halfords, but the website won't tell you where their secondhand bikes are and the chat and phone staff are frankly useless."
"Absolutely shocking Halfords!!! They apply to stay open as essential to offer mot and car checks at a very small discounted rate for key workers.... but only if your NHS staff not care workers, lorry drivers, or any other key workers."
"As the staff are very young I believe more focus and training is required to deliver excellent and memorable customer service."
"The place could do with a sproose up and it would be good to see some form of permanent covered bay for the fitters."
"When I was purchasing my bike there was no option for insurance, I only had it for 2 weeks and it got stolen unfortunately."
"Install an elevator or a very long ramp that leads around the edge of the store."
"For goodness sake, four times in the last month I had to take my son's bicycle in for repair."