"Excellent service. Very helpful from the beginning. Kept in touch."
"We were looked after very well... Ian explained everything very well and clearly to us and was extremely helpful."
"Great service easy to use from start to finish, staff really friendly good communication."
"Excellent customer service from start to finish when having my recent mot."
"Efficient and friendly customer service throughout; all documents were sent through quickly; no hard-sell on other products."
"We had a great experience with Harvey. He was personable and helpful."
"Booked in for warranty repair and received outstanding service."
"Fantastic experience at Hyundai canterbury yesterday! Met the sales rep Ian Turner who talked us through everything we needed to know."
Cons:
"Personally, would not want to shop at the a place with the following practices: They take photos ~2m away from the exterior so that some imperfections are not visible."
"Extremely deceptive! Be very careful when dealing with this dealer! Called Marshall Hyundai Canterbury and booked to have steering racks replaced on my car... they called and mentioned they have ordered the wrong parts."
"Completely untrustworthy. Took my Tucson for a service. They tried to pressure me into £3000 of work."
"Horrendous experience this morning whereby a service which should have taken two hours took three and a half."
"Disinterested staff... No offers of assistance... any questions I asked about the car were either answered with 'I don't know about X car' or 'it'll be in the brochure' response."
"Thier customer service is poor. Jamaine in particular. The after sales service is lacking particularly in regards to repairing parts which are under warranty and fabricating diagnosis to benefit their income."
Professionalism
Pros:
"Just purchased our 4th car from the team at Canterbury. Very professional and conscientious approach at all times."
"The Marshall Hyundai Canterbury is a fantastic dealer with hugely professional, courteous, and friendly staff."
"The negotiation was also a pleasant experience, as our part exchange car was fully appreciated and valued, and again at no point there was any feeling of pressured sale or rush to complete."
"Harvey did an amazing job looking after me and helping me find the right car for the right price."
"I found Harvey, Beth, Stuart and Harry at this center to be exceptionally helpful...They helped me straight away and delivered outstanding customer service, going above and beyond to help me in a time of need."
"Very happy with my experience of buying a new Tucson... Never felt pressured into anything and found the entire sales process to be respectful and easy."
"I have always been impressed by the efficiency and professionalism of Michael Doyle."
"Ian Turner the salesman that dealt with me throughout the purchase of my new Hyundai Tucson was absolutely superb and kept me informed of the whole process."
Cons:
"First review left after placing the order and I was encouraged by the dealer to leave it before even receiving the vehicle. After sales service is shocking."
"Service was done with speed and ease. Lounge is comfort to sit and relax while waiting. Their staff are polite and keen to answer questions and provide service professionally."
"Despite it being very busy, I turned up wanting a test drive of the ioniq Hybrid on motability, I could not come at any other time, the manager managed to provide me with a car and let me take it out for a test drive."
"I went to upgrade my car and it was friendly stressless with no pressure from Team Hyundai Canterbury. Special Thank “The Man “ Mr. Michael Mills who insists me test drive which I never did but bought the car with his great help."
"Very friendly and helpful This is the third used car I have bought from here Happy to negotiate in relation to the price for my trade in rather than just offering a take it or leave it deal."
"I dealt with Ian Turner and Ian Platt during the process of purchasing a new electric vehicle from Hyundai. They were both polite and professional, and took time to explain and answer any questions or queries that I had regarding this new type of technology."
"The service and and Staff at Motorline Hyundai Canterbury are excellent they have helped me out so much and noting is a problem, the excellent Salesman Joseph who sold me the car was outstanding would recommend him no end!"
"I dealt with Ian Turner and Ian Platt during the process of purchasing a new electric vehicle from Hyundai. They were both polite and professional, and took time to explain and answer any questions or queries that I had regarding this new type of technology."