Halfords - Borehamwood Reviews Summary

Customer Service

Pros:

• "Amazing service, the workers there are so helpful."
• "Very impressed with the customer service, in particular a gentleman called Neil who went above and beyond."
• "No queue at the checkout just quick, friendly service."
• "The customer service I received in store was fantastic."
• "Absolutely blown away by the expertise and speed of the service."
• "Great service, staff are friendly, cheerful, helpful and knowledgeable."
• "Friendly and knowledgable staff."

Cons:

• "I will never go back there, because of the staff and their attitude."
• "Many customers have been there complaining about the bad service."
• "Sam is terrible, a waste of time, very unprofessional."
• "They were rude and unhelpful."
• "Poor customer service, I went in for them to change a bulb after 10 mins waiting they told me I wasn't on the list."
• "Terrible service and one department obviously has no idea what the other can and can't do."
• "Very poor customer service i was 20 minute late for my dash cam fitting appointment."

Online Shopping & In-Store Pickup

Pros:

• "Very easy to place an order, receive a text confirming order and when it was available for collection."
• "Did click and collect, signs say upstairs for click and collect cycle parts so queued upstairs."
• "Easy to order online. Available quickly the next day."
• "Frequent and detailed email & text communications."
• "I was asked on entering the store by a member of staff if they could help... very efficient and quick."

Cons:

• "This is related to Halfords online shopping but unfortunately, I was unable to choose that as an option."
• "Ordered bicycle cassette at click and collect. Arrived to find they didn't have it in stock."
• "Booked me in for an appointment to fit a solid tyre to a scooter... was told they don't do it anymore."
• "After 3 days of waiting for the item to be ready to collect, I cancelled the order and bought elsewhere."
• "Went there to get advice about a roof bar... told me its £230."
• "Went for a price match... and they tried to charge me for the delivery also."
• "Horrible! experience! Went to their office in Borehamwood Shopping Park to have my car AC checked."

Product & Service Quality

Pros:

• "I used Halfords in Borehamwood, Herts today to replace a battery in one of my cars. They were excellent."
• "Very impressed with the customer service, in particular a gentleman called Neil who went above and beyond."
• "Absolutely blown away by the expertise and speed of the service."
• "Great service, staff are friendly, cheerful, helpful and knowledgeable."
• "Excellent customer service and perfect professional advice from the bike department."
• "Received excellent care and attention when we went to Halfords to have a car battery installed and windshield wipers replaced."
• "Brilliant work from Will - he never gave up on the old bike that is past its sell by date."

Cons:

• "I bought my son a bike that was 'pre-built' by Halford's team of 'specialist bike technicians'. The brakes barely worked."
• "Took my electric bike in for a basic tyre change. They broke the brakes."
• "NEGLIGENT, DANGEROUS AND ZERO TRANSPARENCY!!! PLEASE READ BEFORE YOU TAKE YOUR CAR TO THIS AWFUL GARAGE."
• "Brought a bike for my son for Xmas. Got Halfords to build it. The guy had put the bikes forks on the wrong way."
• "Took my BMW 3 series due to rubbery smell from vents... I left with a new problem (leaking coolant)."
• "Very bad did not get the service that I was expecting spent £160 pounds for repair one month later have more problems."
• "Don’t take your van here they say they do mot for 3.5 ton took mine in and failed mot but they can’t do any repairs."