Pantrini's Reviews Summary

Food Quality

Pros:

• "Beautiful fish in a light batter and great chips."
• "The fish is award winning and you can see why."
• "The food is of excellent quality, not greasy at all, and the portions are just the right size."
• "When the food came it was really good, excellent fish, excellent chips, very fresh, large portions too."
• "The chips were delicious, the cod was flaky and the batter was brilliant (light crispy and not soggy or oily)."
• "It was probably the best Haddock I’ve ever tasted, just wonderful."
• "Best gluten free fish and chips we've ever had! Lovely crispy batter."

Cons:

• "Fish was large haddock chopped in half or if not it was frozen fish."
• "The fish were large but so greasy that nobody finished one."
• "The chips were stale and hard (not crispy)."
• "Tasteless bland chips."
• "The fish didn't taste as fresh as elsewhere and there was a very strong cooking oil flavour throughout, particularly in the chips."
• "Food not fresh or particularly hot. The fish was more batter than fish. Very small portion in restaurant."
• "All the seafood was burnt and the salad was all underneath the fried seafood so was all greasy."

Service

Pros:

• "Staff were attentive and looked after us really well."
• "Staff were lovely and friendly."
• "Then 5 minutes pass a lovely blond woman serves me."
• "Service was fantastic, as was the food."
• "Was served by Shauna who was very helpful and friendly."
• "The staff were top class & gave us all the time & support that we needed."
• "The staff were lovely, and the food and portions were great."

Cons:

• "Rude staff expensive prices couldn't even put your own salt and vinegar on."
• "The customer service from the young woman dishing up the food was disgusting she was rude she flung the boxes at us!"
• "Unfortunately the customer service is abysmal, I ordered large cod to receive what could only be a small/OAP special sized I’d say."
• "The staff I think all except one had a quite aggressive look to them, no smiles, no manners at all."
• "I was also put off by the staff swearing as they chatted to each other behind the counter."
• "The girl who took my order was rude, and stood folding boxes, while shouting comments to other staff members."
• "V slow service. 6 servers but we still waited 55 mins before receiving our order."

Value for Money

Pros:

• "Brilliant Gluten free options (currently fish and chips or sausage and chips, prepared in a separate room) and great service, always a pleasure to go."
• "Portions are good and food very fresh."
• "This has become a firm favourite for Friday night tea."
• "Delicious food (especially the sausage and chips) at great prices."
• "Lovely place, just off the main road ....don't walk past it ....pop in!"
• "There was 3 kids an 2adults and we all got fed for £12 pound and we were all full with a few chips leftover."
• "Lovely fish and chips at a good price."

Cons:

• "After paying £16 for two fish and chips we felt ripped off."
• "It was pretty pricey to sit in, and tables in the upstairs seating area are all scuffed and scratched."
• "Can honestly say this is the worst chippy I've ever had and very overpriced given the quality!"
• "Such a disappointment, definitely not worth the money!"
• "Really expensive for what they were."
• "The food was expensive for the quality."
• "Overpriced for the size you get but that's because it's a seaside, which is understandable."

Facilities & Accessibility

Pros:

• "We sat upstairs and the place is so clean tidy and a pleasure to be in."
• "Award winning fish and chip shop with great views over the links."
• "This fish shop is great and big with a lot of seating even upstairs and outside."
• "There’s a decent outdoor seating area for people to use with plenty picnic benches."
• "The decor and seating was very comfortable."
• "There's seating outside if you're out with your four-legged friend and staff were happy to supply water for my dog."
• "There's plenty of seating - don't be put off if you can't find one down stairs cos there's loads more upstairs."

Cons:

• "Lovely food but had a wheelchair user with us and only one door would open bit of a struggle to get in."
• "Not great for wheelchair users had to ask someone to move so we could get through the door!"
• "It isn't very accessible as a lot of the restaurant is up a steep set of stairs."
• "Had to get a table upstairs then order downstairs."
• "There aren't many toilets and the coffee is instant coffee."
• "The interior needs a bit of sprucing up, too."
• "It was scruffy and I had to clean the table."