Address: 77 The Front, Seaton Carew, Hartlepool TS25 1BU, United Kingdom
Phone: +441429275220
Rating: 4.4
based on 186 reviews.
Food Quality
Pros:
"Really good food at a great price, the restaurant is warm and welcoming."
"Great food and very generous portions."
"Fish and chips were awesome, fish was huge and the chips were hot."
"Possibly, the best fish and chips we [all] agreed we had ever had."
"The fish was huge and tasted amazing, light and tasty and not a sign of grease in sight, the curry sauce was out of this world."
"Fresh fish, coated in scrumptious batter and fried to perfection."
"The fish was delicious and fresh, the chips lovely."
Cons:
"When we eventually got it home the fish was DRY UNEATABLE we ended up just having the chips."
"Not sure how long the fish had sat in the warming cabinet, but it was definitely not white, plump and moist, rather grey and dried out."
"Excited to get my fish and chips it was a really cold day they smelt delicious however very disappointed not up to scratch today the cod was dry and tasteless !! Not good enough especially for the price☹️"
"The f&c lacked any freshness/crispness, the batter was too thick/chewy and the fish fillet was dense lacking any lightness/flakiness."
"The fish had clearly been in the warming cabinet a while the batter was soggy inside and the fish was bone dry !!"
"Fish was soggy and dry, chips were bordering on cold, my daughters chicken nuggets were not cooked properly."
"The cod was grey and dry, the batter too heavy and overcooked."
Service
Pros:
"Less than 10 minute wait from start of queue to being served."
"Excellent fish and chips served by friendly and helpful staff."
"Excellent customer service from the lady who was serving who was bubbly and very polite she was an asset to the place."
"Very helpful staff who were working hard to keep the queue down at the door."
"The staff had been incredibly busy since 1100 this morning but were all really friendly and helpful."
"The staff, pleasant, cheery and polite, quite something on such a busy day."
"Lady serving us was very patient and friendly."
Cons:
"Absolutely disgusted with this place. Was told about 10 minutes for a pineapple ring.. waited over 30 minutes with no updates and not even a sorry for the wait."