Address: 22-28 Union Rd, North Shields, NE30 1HR, United Kingdom
Phone: +441912961721
Rating: 4.6
based on 153 reviews.
Food Quality
Pros:
"Best fish and chips had for ages which was before the Pandemic."
"Fresh fish really nice and natural chips."
"Fantastic battered fish very fresh and presented well."
"The haddock was cooked to perfection skin on and full of flavour."
"Lovely fresh fish and chips and the batter is sublime."
"That was honestly the best fish and chips I have ever had in a restaurant."
"Lemon Sole and Cod both cooked beautifully, with lovely, large flakes of fish."
Cons:
"Absolutely disgraceful place! Will never be going back!!"
"Just been today ordered large Cod and chips with mushy peas, have to say the peas were the best!! Unlike the fish wish was just batter and a very watery fish."
"Price was decent but sadly the food wasn't as lovely as I remember. Chips were quite hard and the sausage was really tough/reheated."
"Got cod and chips today it was horrible definitely not cod it was tasteless and very hard it had a sour smell to the fish."
"Fish & chips were absolutely awful greasy & fish was over cooked, also prices have gone up a lot."
"Heated up chips, loads of black bits on the chips and the fish was mostly batter and tasteless fish."
"Ordered gluten free fish and chips I've been Coeliac for fifteen years and this has got to be the worst I've ever tasted or seen complete waste of money never ever again disgusting."
Service
Pros:
"The staff could not be more pleasant and helpful."
"The staff are very friendly and very helpful."
"Very good quick service, very generous portions served with a very friendly smile."
"Staff are friendly, easy to order, they accept cash or card."
"The staff are very friendly and you are not rushed."
"The staff were very friendly and great service."
"Quick service by very friendly staff."
Cons:
"Went on the 14th Jan... staff weren't very friendly quite obnoxious there was a horrible smell of drains everytime door got open."
"Resturant bit weathered a tad run down to be honest had a funny stinge when walked in enough to make me want to walk out."
"Very disappointed unable to book a table for 6 but was told its a quick turn over so would feel my meal would be rushed owing to the queue waiting outside so booked elsewhere."
"The lady serving had false nails on and no gloves!!!"
"The member of staff who had served my husband and l came out of the toilet when l was washing my hands and went straight back into the restaurant."
"Greeter was a blond woman who was pretty rude and gave me funny looks throughout ordering."
"Food good but what really put me off going back is about 8 people working in there all talking over the food and 1 person wearing mask."
Value
Pros:
"The portion size is really generous and the price is great too."
"All very reasonably priced.."
"2 adults + 1 child fed and watered for 13quid? What's not to like; place was busy but food served promptly.... With fresh quality ingredients."
"Takeaway fish and chips, good value, nice generous portion of chips!"
"The prices are very good and it is a long time since we have got two fish and chips with mushy peas and curry sauce with bread and butter, tea and coffee for just under £20."
"Prices are very reasonable....Would definitely recommend a visit."
"Prices are very reasonable compared to other fish n chip restaurants I have visited."
Cons:
"The “large” portion of curry was watery and tasteless!!"
"Everything about the Waterline restaurant smacks of a business in financial decline."
"Fish & chips were absolutely awful greasy & fish was over cooked, also prices have gone up a lot."
"Expensive for what you get Colmans is by far the best the toilettes were very off putting will try else were next time."
"Unfortunately the wait of the restaurant opening was very disappointing going back there, they don't do fish bites n a small portion. So will not be going back there. The large portion was very expensive."
"Give them 3 chances never again...fish under cooked..batter soggy The chips where hard sragg ends."
"The chips were anaemic!! Very very undercooked and tasteless!!"
Cleanliness
Pros:
"Organized system in place to deal with social distancing rules. Prompt friendly service after a few minutes queueing."
"Staff efficient and helpful the restaurant was kept at high standard of cleanliness tables and seating cleaned after every customer."
"Toilets are spotless cafe itself always clean."
"Considering the end of a long days service, the toilets were spotless."
"Great fish restaurant at reasonable prices Staff efficient and helpful the restaurant was kept at high standard of cleanliness."
"Service first class from lovely hardworking staff and the food was exquisite."
"Cleanliness in the diner area deserves a big upgrade, however, table and seats should be cleaned after each guest."
"After eating at this restaurant regularly l was applauded last week when l went into the ladies toilet after eating fish and chips which were lovely as always. The member of staff who had served my husband and l came out of the toilet when l was washing my hands and went straight back into the restaurant."
"All staff should be wearing hair nets."
"After using their vinegar it was like dousing my chips with water, the taste ruined the experience leaving a watery soggy taste in my mouth."
"Nice food but appalling customer service."
"The tables were too dense and lacked a good view. Had a feeling like a prisoner."
"Food was undercooked, riddled with grease in which I just threw in the bin."
Ambiance
Pros:
"Sign of a good restaurant when you have to queue to get in."
"Been coming to the waterfront for as long as I can remember (late nineties) very warm and friendly atmosphere."
"Plenty of parking space and nice walk by the fisheries."
"Low Lights car park nearby is free and perfect for a walk along the promenade after devouring your fish and chips."
"So popular holiday times might have to wait for a seat, so worth it though food is delicious."
"This is the best place for fish and chips I’ve been going for years now the staff are so friendly the restaurant is immaculate."
"Tables and benches opposite the chip shop offered a place to sit while tucking into the food."
Cons:
"The only complaint was the shortage of tables and the length of time we had to wait in the queue to get in."
"Very disappointed unable to book a table for 6 but was told its a quick turn over so would feel my meal would be rushed owing to the queue waiting outside so booked elsewhere."
"Resturant bit weathered a tad run down to be honest had a funny stinge when walked in enough to make me want to walk out."
"Everything about the Waterline restaurant smacks of a business in financial decline."
"The tables were too dense and lacked a good view. Had a feeling like a prisoner."
"They have resuctued dining area since my last visit, all large family booths only 2 smaller tables for 2 and 4 people, resulting in 2 people occupying a 6 seat booth."
"Unfortunately the wait of the restaurant opening was very disappointing going back there, they don't do fish bites n a small portion. So will not be going back there. The large portion was very expensive."