Halfords - Kingston Park Reviews Summary

Customer Service

Pros:

• "I was helped by two very obliging young men who were polite, friendly, helpful and engaging."
• "The staff member was kind, courteous and professional."
• "Both staff were friendly, polite and helpful."
• "The shop assistant Ian was so helpful and his knowledge on the child seats was excellent, he went the extra mile with customer service."
• "Fantastic service, I ordered 2 kids balance bikes so when I picked them up the shop assistant had already checked boxes to make sure all parts were in there."
• "Can’t fault the staff today at Halfords Kingston Park. I went in to get my headlight bulbs changed... I definitely will go back to them."
• "Lovely friendly staff clearly busy at the time but went out there way to give excellent customer service to me with my children in tow."

Cons:

• "On the day of the appointment, I got a message that it had been cancelled due to technicians self-isolating for Covid."
• "Worst customer service ever, staff doesn’t bother to help customers."
• "Terrible experience in store. Ordered a helmet for our daughter online for in store pick up... Terrible customer service from the lady who asked us our name."
• "Do not pick this store if you want a bike repair. Their availability is abysmal at the moment and they are not taking any steps to make things easier for their customers."
• "The other employee ignored me. No proper greeting, left feeling unhappy with my visit."
• "I'd give minus stars if I could. The customer service is atrocious. They are clueless in store or on phone makes no difference."
• "Advisor was very unhelpful and clearly did not want to complete the service."

Product and Service Quality

Pros:

• "I picked my new bike up this morning from Halfords at Kingston Park. Mario who served me was excellent at his job."
• "Faultless Service this evening."
• "Really helpful friendly staff, which was needed, as my wife was in the early stages of labour at the time, and we needed a part fitting to get us to hospital."
• "I just want to thank the staff at KP Halfords for their time, effort and loveliness."
• "Bought Pendleton somerby bike from Halfords last week. It was ready to collect before the collection date."
• "Great service and genuine check up to see if my car was ready for winter... Value for money too 👌"
• "Halfords socket & Spanner set purchased in 2019, managed to snap a socket adapter whilst doing some DIY mechanics... got it replaced under the lifetime guarantee on these products."

Cons:

• "Halfords staff member damaged new bike... and was then mis-sold the care package (lied to by Halfords staff) and given awful advice on accessories I later had to return."
• "Total Nightmare! I purchased new number plates for my vehicle."
• "I recently purchased a Shimano bicycle chain from Halfords Kingston Park Newcastle upon Tyne. Whilst fitting the chain the connecting pin snapped and no spare was supplied."
• "Ordered snowfoam lance on click & collect traveled over 30 miles to pick up next day after receiving texts saying it was ready to collect. Guess what no snowfoam lance."
• "Tried doing the click and collect... after coming in I get the bike and it looks good... only for the brakes to break!?"
• "Really unhappy with the bike service of my Carrera Crossfire. I was mis sold the fact that my bike chain would look as good as new for an extra £20 on my service, but when I got it back it looked exactly the same!"
• "Absolute waste of time and money using the Bike Service."

Store Experience

Pros:

• "I will recommend and return to this store."
• "I wanted a bike rack for the car, and it's something I've never had before. The two guys who helped me were fantastic."
• "Great staff and great products my only wish is that the store was bigger."
• "I would definitely recommend."
• "The bike wasn't supposed to be ready till the 16th October but Customer service contacted the store directly to see if they could help and they could, both guys in store when I went to collect were very helpful and friendly and the whole experience was great."
• "The team were fantastic at Halfords helping me make sure the carrier was right for my electric bike."
• "Had the pleasure of being served by Anth the new store manager at Kingston park Halfords yesterday. He was amazing in explaining exactly what we could and couldn't have."

Cons:

• "Unusually long wait for a simple click & collect order - simply not enough staff in the cycle section; several customers waiting, yet the store was not busy."
• "I stood at ground floor in queue for a while then to be told your order is upstairs."
• "Having not heard from the store about my bike repair/service (overdue by about a week) I decided to call them... no one answered the phone."
• "Ordered a 'Bikehut Repair Stand'... Got the message saying it was ready... Eventually I was told it wasn't available."
• "Shop a little bare of items, not a great deal on shelves."
• "Awful customer service, ordered an electric bike was told it was ready by text and email, traveled 150 miles to collect it then told message was an error."
• "I would not recommend this store at all. I have had far too many poor experiences over the past 3-4 months."