Address: Orchard Way, Torquay, TQ2 7FA, United Kingdom
Phone: +441803523506
Rating: 4.6
based on 163 reviews.
Customer Service
Pros:
"I dealt with Marcus who was polite on each occasion I spoke or met with him."
"A professional, friendly and efficient service by Darren and the rest of the team who were keen to meet our needs."
"I could not have better or faster service - excellent communication throughout."
"Darren my sales executive was amazing."
"Always get good customer service here. Might be more expensive than smaller garages but whatever goes wrong is fixed."
"Really good service from Eden Torbay."
"Very professional and friendly service. Nothing was too much trouble. Car is definitely top quality."
Cons:
"He sounded like he was not interested, bored, reading from a scrip, and didn't care, and wasn't interested in contact or putting me through to the dealer."
"Disappointing service from start to finish and lack of communication appalling."
"Customer service has been awful today."
"Just left feeling that the garage doesn’t care a toss whether they have cured the problem or if they have made it worse!"
"Sales staff not very good, me and my wife went there in the beginning of may we were about a hour and ten minutes no one bothered to talk to us so we walk out."
"During my last visit, although the reception staff were very kind and helpful, the repair was a complete disaster."
"There was a slight instance of miscommunication due to the way customer calls are dealt with through a centralised call centre."
Vehicle Sales and Delivery
Pros:
"I’m so happy with my new car. The service was good! There were a few issues along the way but nothing really to do with the garage itself and they did everything they could to get the car to me as soon as possible."
"Picked up a replacement car from Eden today and delighted with it!"
"Bought myself a car ... just because every girl needs to treat herself now and then. What a great bunch at Eden."
"The whole of Eden Vauxhall, Torbay are an incredible team and would do absolute anything to make sure you leave their doors with a smile on your face."
"I have just driven my Corsa Sri turbo home and am so pleased with it."
"We purchased our car here in August. The agent was friendly, helpful and knowledgeable."
"Happy with my purchase."
Cons:
"Bought my new car here. When I got the car, it was not as it was sold to me."
"I noticed damaged paint on collection and had to wait for it to be fixed."
"The manager of this garage should be ashamed of him/herself. I have had to spend almost 3,000 Pounds on repairs on a car that was a year old when I bought it."
"They failed to repair correctly first time around and not interested in correcting the mistake."
"I spent the next day breaking down on the motorway, and calling out the AA. My car is now totally unusable and will have to be towed away."
"UPDATE: I brought 2.5 year old car on Saturday and on the way home from buying it, it started making creaking / squeaking and clicking noises when steering."
"I collected with a serious battery recall issue."
Repair and Maintenance
Pros:
"Popped in with an error code whilst on holiday. Garage back home had said there was no issue even though constantly had engine fault errors. Eden Vauxhall kindly took a look, worked out the problem and were able to advise."
"Had my Corsa service and MOT done. Major problem with the diesel injectors, at first was advised may not be ready till following week, but the workshop managed to get it done by mid afternoon Friday."
"Just had my first service done with Eden Vauxhall Torbay and really pleased with the customer service I received."
"After a health check on my 2-year-old Corsa, had to cough up a fair bit for replacement parts, however, when I came to collect the car and pay the bill, Katie was super helpful and really took care of me."
"Had a problem with my hand brake on my Vauxhall Mokka I contacted the Garage, parts was ordered same day, I dropped my car to the Garage and it was fixed before 12:00 the following day."
"The emailed video of underneath the vehicle during it's MOT was a lovely addition!"
"Despite the car throwing up extra issues in what should have been a simple wheel bearing replacement the service, communication and consideration I was shown was outstanding."
Cons:
"WARNING DIAGNOSTICS... I feel I have been misled and poorly treated by Eden Vauxhall and believe that your diagnostic equipment is either faulty or inaccurate in diagnosing faults."
"Its a shame you cant rate people instead of places... still was the Worse experience ever its so badly run here."
"I rang to book my insignia automatic on Tuesday to have gearbox oil change. Told to bring it in on Friday at 9am to have work done i brought it in Friday to be told they didn't have any oil for it."
"Not good, quoted £75 for a set of windscreen wipers, what a mark-up."
"I had my Insignia there a few times for repairs... The new water pump needed to be replaced after less than a year."
"The same issue occurred again (out of warranty), tried to contact the dealer and... got put through an Eden head office service adviser."
"Well Eden did a silly thing regarding our service on our new car."