THINK Estate Agents Reviews Summary

Customer Service and Support

Pros:

• "Sharon was very attentive and was easily contactable throughout."
• "Sharon McKay has been really helpful from the day we viewed the property up until the completion date."
• "Jade and all the team at Think highly enough. ... very helpful and professional and provided regular updates."
• "Sharon was always responsive, detailed in the info she gave us and always pushed to get things done in a timely manner."
• "Jade has been absolutely brilliant and there's nothing that is too much trouble."
• "Matt, Sharon, and all the team were brilliant from start to finish kept me updated and the solicitors regularly."
• "Matthew was dealing with my house purchase helped me a lot all the way."
• "Sharon McKay kept me updated along the way and did everything she could to keep the process moving as fast as possible."

Cons:

• "Only quick at asking for rent but it should be paid on time anyway."
• "STOLE OUR DEPOSIT! They also manipulate Google reviews. Don't rent from them."
• "I was a tenant for a year and a half, throughout they were great until you hand in your notice and it’s so difficult to get a call back."
• "Absolutely shocking service at both Newton le willows and Haydock branches they both were siding with the buyers."

Efficiency and Process Speed

Pros:

• "The Think team then proceeded to advertise my property, provide me with a selection of suitable tenants and completed the paperwork... in a stress-free and efficient manner within this timescale."
• "Buying our house with Think was a seamless process from start to finish, from accepting the offer to getting the keys the process took a record speed of 2 months and 25 days."
• "Think were great from start to finish. Super fast to get our property live and the quality of the photos and video was really good."
• "Completed on a property with THINK last month and very happy with the overall experience with the team."
• "The whole process from viewing to signing the tenancy agreement for a rental property was really easy."
• "Great service from sharon all the way through buying our first house. Very easy to contact, quick to reply made everything as easy as she could through the pandemic."
• "Offer to completion in around 12 weeks! I cannot recommend Think highly enough."
• "The service (and price) was excellent from beginning to end. They were always on hand whenever we needed anything."

Cons:

• "I have been chasing them for nearly 3 weeks as I checked out on the 25th of February."
• "The legal process was slow but my contact Sharon McKay kept me updated along the way."

Professionalism and Expertise

Pros:

• "I found my 2 main contacts within Think, Jade and Russ (along with the rest of the Think team) to be very helpful and professional."
• "Jade is very efficient, gets back to any enquiries we have very quickly, is very friendly and polite and gets the job done."
• "Matt was so patient and tolerant of my rants and worries."
• "Matthew was my appointed contact and he kept me up to date at all times with how the process was going."
• "I can only assume some of the other reviews have been written via staff, as I cannot be the only one to have had such awful dealings."
• "The Only saving grace this company has is that they employ a lady called Sharon and any dealings with her were always dealt with very professionally."
• "Sharon sold the house on the first viewing she did and is super kind and easy to speak to."
• "Think Estate Agents provide a fantastic service and have handled both the sale of our house and our purchase brilliantly."

Cons:

• "I also had the misfortune of dealing with his son who seems to feel it is beyond him to reply to emails."
• "In addition to this, he also turned up at my property 2 days before the completions and moving date with the purchaser for her to do some final measuring again without letting me know."