Silverberry Reviews Summary

Customer Service

Pros:

• "Extremely friendly and polite staff who were patient."
• "The staff are always helpful, friendly and willing to help."
• "The staff are efficient and friendly... and always remember your name!"
• "Al the staff were so friendly and helpful!"
• "Staff is extremely friendly and the food is amazing."
• "Staff were efficient, very pleasant and cheerful and looked as if they enjoy working here."
• "The staff too made the whole experience lovely as they were friendly and were very helpful."

Cons:

• "The host was not accommodating."
• "Terribly awkward experience with a waitress spilling a juice over the birthday girl's dress."
• "Rudest Manager in Town - Avoid at All Costs!"
• "Manager was very abrasive and made it feel like we were intruding."
• "Poor costumer service. Used to be a regular costumer but since we had a baby we feel like we're not welcome anymore."
• "Manager is incredibly rude."
• "The staff were very unfriendly and rude to my wife when turning her away with our 4 month old baby…"

Food Quality

Pros:

• "Amazing atmosphere, great food and lovely service!"
• "The best food, great location, and the staff is extra nice!"
• "Great coffee, fresh ingredients, delicious brunch."
• "Food was delicious and well prepared."
• "The food is freshly cooked and delicious, the coffee is superb."
• "The food here is delicious. I'm a huge fan of their avocado toast."
• "Absolutely delish food, from breakfast to lunch, always made with delightful flavours and love!"

Cons:

• "Was told by staff that bread is frozen and not fresh and that the quality of the food has reduced in order to try and save cost."
• "Food isn’t fresh."
• "Overpriced food that tastes unremarkable."
• "The food was at best ‘average’ and certainly for what it was overpriced, the hollandaise sauce looked/tasted like it came from a jar."
• "The angus burger was awful and tasted like it came from a box you can buy at tesco."
• "The brunch food is average and the ambience is average."
• "Overpriced food, food not cooked properly and smelly."

Atmosphere & Location

Pros:

• "Silverberry is a great brunch spot! Set on a busy road so great for people watching but can get a bit noisy at times! The food is yummy and they have a great selection of hot drinks."
• "The seating areas are great, with lots of choice. There’s a real buzz out on the street terrace, the covered garden is peaceful and there are cozy corners inside to sit with a book."
• "The indoor and outdoor seating is cosy, comfortable and clean."
• "One of the most lively and calming places in Hampstead."
• "Lovely deli with a menu to cater for all. It's in the middle of bustling Hampstead heath but perfect for people watching and far enough away from the traffic."
• "The back garden is a great place to grab a moment of tranquility."
• "It's a wonderful place to go to breakfast, the scrambled eggs were some of the best I've ever had!"

Cons:

• "Front outside area is loud - close to a busy road."
• "We sat out the back of the garden, which lacked atmosphere and fresh air, it’s a box outside like a green house."
• "It looked lovely and the brunch menu looked great... but it STANK OF SEWAGE."
• "Got very negative vibes from this place."
• "OK place for a coffee (a bit overpriced though)."
• "Feels like a tourist trap."
• "The most awful place to go and eat. They treat customers like animals."

Price & Value

Pros:

• "Excellent price point considering the high quality."
• "The entire experience was 10/10."
• "It's a bit pricey, but the food is very high quality, and it's always delicious, so it's worth the money."
• "The food is delicious and the portion sizes are generous, especially when considering the price."
• "Food is good quality."
• "The food was always very good."
• "Food is good, healthy, well presented."

Cons:

• "It did seem a little pricier than most with drinks there wasn't much change from £40."
• "Some dishes are a bit overpriced but I expect that from a place 3 mins walk from Hampstead heath."
• "Far, far too expensive! Had the full English for a massive £12."
• "Price wise Silverberry is not cheap. The average dish costing between 8 to 18 pounds."
• "Unfortunately during the past few months the prices have increased and the serving portions decreased, placing Silverberry on the slightly overpriced range."
• "It’s not the cheapest burger with chips, I think it’s around £16, but it worths every single penny."
• "Good brunch spot with good food options. Probably slightly more expensive than the average for this area."

Family & Child Friendliness

Pros:

• "The owner only allows kids under 5 from 8-10am on weekends and 8-12pm on weekdays."
• "They're both dog friendly, so it's a great place to relax and grab a coffee and/or food if you have a furry friend with you."
• "I love the family atmosphere."
• "It’s dog friendly too."
• "Love Silverberry, they serve breakfast all day. I love the open space at the back, even in winter they have heaters to keep you warm."
• "We had a pram and they helped us find a table at a busy time and were great with all the food allergies our party had."
• "Super cute brunch spot with lots of lovely plants. Really cosy and relaxing inside."

Cons:

• "This is not a baby/child friendly place."
• "NO CHILDREN AFTER 12PM!"
• "By giving these guys your custom you’re rewarding the managers appalling behaviour towards families."
• "Also, he treats his employees really badly always threatening them."
• "Violence and exclusion against children is naturalised in our society. I hope people realise this and get this place to have a decent attitude, especially in such a family-oriented traditional neighbourhood."
• "If they see you with a buggy, forget it, you don't make it past the front door."
• "Terrible establishment which appears to enjoy turning away parents with children."