Dales Cycles Ltd Reviews Summary

Customer Service

Pros:

• "Would highly recommend Dales as their customer service is some of the best you'll experience."
• "First class. Had an issue with my disc brakes and sorted very quickly."
• "Can't believe the level of detail provided over the phone from the technical team regarding my damaged cube attain wheel without any obligation to buy."
• "I had a great experience in Dales today, the staff were really friendly and knowledgeable."
• "Honestly, the whole process has been so smooth with genuine customer care and a real satisfaction after I left the shop with the bike."
• "The staff are always friendly but often under pressure on a busy weekend."
• "They keep me informed by phone and email all the way through the process."

Cons:

• "Time to look for a new bike shop who values loyal customers."
• "One man was extremely helpful with information about getting my bike serviced but the other man who was tending to my partner's enquiry was rather abnoxious."
• "Eye rolling, shaking his head and laughing to himself as he walked away from us each time."
• "Terrible experience bought an electric bike (cube hybrid who is one of there main distributors) travelled back and forth to work twice and the chain snapped."
• "I’m going to have pay a mechanic to fix a brand new bike that cost thousands of pounds!!"
• "Very disappointed by the shocking state of the bike when it arrived."
• "I was so disappointed with the knowledge of the staff, I was kinda gutted Dales has fallen so far."

Product Quality

Pros:

• "Very satisfied with price, service and quality."
• "Great stuff Guys, will be in touch soon."
• "Fantastic big showroom, great choice of bikes and components."
• "Happy to recommend Dales to anyone looking for a good honest bike retailer with a great selection of bikes."
• "Helpful staff good quality products. It is not cheap but the products are good quality and at times surprisingly very reasonable priced."
• "Even the included tools were of exceptional quality (not giving away these!)."
• "Loads of stock with good variety of bikes and accessories."

Cons:

• "Their range is decent but stock is lacking (same everywhere at the moment)."
• "The rear derailleur hanger was loose and is bent, which meant the chain went over the largest sprocket and into the wheel on first ride."
• "The cassette was installed without any grease."
• "The gears aren't indexed properly, most likely due to the derailleur hanger."
• "On both occasions they’ve sold me bikes that are too small for me according to the manufacturer’s charts and professional bike fitters."
• "My only criticism is that their website needs a bit of maintenance as there's a load of dead links."

Pricing and Value

Pros:

• "Have been looking for a new road bike for a while and narrowed my search to a Scott. Did the usual Google search and found Dales to be the cheapest in the UK due to the end of season sale."
• "Great bikes at really good prices."
• "Price for my son's new Orbea bike couldn't be matched anywhere, even online."
• "Excellent service (cheers Dougie) and reasonably-priced."

Cons:

• "Yes, they may be a bit (not that much) more expensive than other places."
• "Yes, this store is on the expensive side. But the nature of good cycling products is pricey."