Edinburgh Bicycle Coop Reviews Summary

Customer Service

Pros:

• "The helpful staff member was more that happy to fill it with water and send me on my way."
• "Great service from start to finish."
• "Service is second to none."
• "Incredibly friendly and helpful."
• "Great advice and customer service from Scott."
• "Polite, friendly and professional."
• "Helpful knowledgeable staff who strive to look after their clients."

Cons:

• "I felt like an inconvenience to the staff when I took my bike for a service."
• "The guy working there (young bloke with a douchey gold chain) was extremely rude and hostile out of nowhere."
• "Terrible customer service, went to buy a wheel, tube and tire on Saturday at the Newcastle branch. Was met with aloof staff who generally made me fell like an idiot for asking questions."
• "The (older) man... didn't engage with what I was saying about my discomfort and I felt dismissed and not taken seriously."
• "He proceeded to tell me I needed to 'man up' whilst sniggering at the other men in the store."
• "I was made to feel really uncomfortable and as if i was lying to get a discount."
• "Then when i arrived to pick up the bike and queried the gear shifter issue, the staff were incredibly dismissive and would keep talking over me."

Product Quality

Pros:

• "Has a reputation as best bikeshop and is well deserved."
• "Good bike shop, always very friendly service, good range of bikes, clothes and equipment."
• "Prices competitive, if not the absolute cheapest, and selection of items excellent."
• "Nice store with a variety of supplies aimed at either the bicycler, or the bicycle itself."
• "Bike built to a high quality."
• "They have great range bikes including electric."
• "Loving my new Cervelo R5, fast, light, ride is sublime, handling sweet and it looks great."

Cons:

• "I then bought a new inner tube which tore at the seam the first time I rode with it."
• "I asked the assistant to make absolutely sure it was the right one for my bike and got him to check it twice. Guess what, the freehub was the wrong size for my cassette."
• "Placed an online order for a component listed as in stock the website... After a couple more days received another email stating that in fact the item wasn’t in stock."
• "So, the quality of your products seem to last less than three months."
• "Bought a bike lock for $50. It broke yesterday, only 10 days after I purchased it."
• "The quality of the eBike both previous and current has been disappointing."
• "After only a couple of months of riding i have already started having problems again with my diskbrakes."

Staff Attitude

Pros:

• "Everyone at the store was extremely helpful even giving me packing materials to secure the bike in the box."
• "Didn't accept any payment."
• "I offered him payment but he was so nice and said I didn't need to pay."
• "The staff are great people!"
• "All the staff are super friendly and helpful."
• "The staff where very friendly and helpful."
• "Everyone else is really friendly and accommodating."

Cons:

• "Good stock let down by a bad attitude to selling."
• "One guy, not in the uniform, who was pretty rude to me."
• "It's just a couple of bad eggs that let the place down."
• "Buying local is more expensive but the service you receive is meant to compensate. Apparently not at Edinburgh Bicycle Co-op."
• "I'm done with Edinburgh Bicycle Co-op."
• "Was met with blank stares and level of disinterest that would make black books look like Waitrose."
• "However I'm very disappointed after my visit and won't be purchasing a bike from them as the staff just couldn't be bothered."

Value and Pricing

Pros:

• "Prices competitive, if not the absolute cheapest, and selection of items excellent."
• "They also fitted mud-guards around disc brakes at no extra cost."
• "Got a really good discount due to it being end of range."
• "When purchasing a bike you'll receive a free 6 week and 12 month service to keep things ticking over."
• "They also add in a free 6 week and 12 month service on almost every bike purchase."
• "Delivery from Edinburgh to SE England was top-notch (on time, well packaged, a few extra bits gratis like multitool, drawstring bag and user's guide)."
• "Been in twice to get something sorted on my child's bike and they fixed it on the spot both times for no charge."

Cons:

• "Prices are a little high but they do have to compete with large online only shops."
• "Buying local is more expensive but the service you receive is meant to compensate. Apparently not at Edinburgh Bicycle Co-op."
• "I have already been ripped off at the first location."
• "Prices above online only shops but you can try items, talk about them with someone experienced and get high quality support in case of any problems."
• "Went online and placed order for Revolution Cyclo Cross '14 that was described as 'in stock' was emailed later in the day and told out of stock."
• "Very disappointing!!"
• "Came in to do some quick fixes... they offered me to buy a bottle.... come on.. it's a couple drops of oil."