Address: 56 High St, Bedmond, Abbots Langley WD5 0RH, United Kingdom
Phone: +441923291500
Rating: 4.5
based on 121 reviews.
Customer Service
Pros:
"A first class service, highly recommended."
"They call you back when they say they will and even call a number back if they've missed a call."
"Great customer service and fantastic deals!! I was given a detailed tour around my car and shown all the tricks of how to use it."
"Well where do I start…. Firstly I would just like to say Mark and Martin are amazing. Their customer service is top notch."
"Amazing service !!!!!! i recently bought a mini from this garage and the customer service is second to none."
"The service from Martin is top draw. He’s a down to earth honest man who really knows his cars."
"The customer service from Martin and Mark was superb both were honest and down to earth they both made me feel very comfortable with the purchase of my used car."
Cons:
"Constantly calling and chasing, hearing the most ridiculous excuse after excuse."
"Since then, like many previous customers experienced, you basically get excuses every time you call and nothing ever gets done!"
"Can’t give less than 1 star because if I could give 0 I would...terrible communication, terrible customer service & obviously not client focused at all."
"With all the chasing up we will not be recommending to anyone. Once they have the money for the car they stop caring about their customers."
"Unbelievable dreadful service."
"I am spending time and money on transportation and they warned me that if I continue demanding a courtesy car... they are going to ask Vauxhall to return the faulty car back to me without fixing it."
"Call me old fashioned but customer should not be doing the chasing."
Car Quality
Pros:
"They had all the small dents removed for me before I collected it the following week."
"The car had a service and a new MOT before I collected it, and it drove well."
"The car was very competitively priced and completely as described on the ad."
"Bought my new car from Nick, who actively sought the make and model I was after."
"Definitely recommend them for anyone who's looking for carefully picked clean cars and who needs to avoid stressful process."
"Their cars are very clean and in fantastic working order."
"All cars looked super clean including the Ford Fiesta that we got looks like a brand new car and drives amazing we love the car."
Cons:
"When I pointed out all of the various issues; hand brake cover disintegrated, tyres not in a good state, knobs missing off fans, heavy scratches all round inside and out I was given 'that’s what happens to these cars and if you're gonna have kids in it does it really matter'."
"Since buying the car we have had numerous issues with the tyres, we have had to replace the front 2 tyres and get the axel realigned as the tyres were in such bad condition."
"The wind screen washer don't work. The water jets have gone. The motor needs replacing."
"The MOT then cost us around £250 as the brake pads required replacement."
"There was heavy mold absolutely everywhere, all over the seats, floors, the seat belts when you pulled them out."
"On test driving the vehicle, heard a little grinding coming from the brakes - discussed this with Martin who assured me it was a build up of dust & grit where the car had been sitting for a while."
"Less then 2 weeks, car back in as it sounded like a jet engine. Wheel bearings completely gone."
After-Sales Support
Pros:
"Kevin even took me out in my old car and took pics for auto trader, he set it all up, and mine was sold the next day."
"Really appreciate the patience and time taken to look this over post-purchase. Great after-sales support."
"They were not at all pushy and willing to go the extra mile to ensure a smooth process."
"This company is the best car dealership I’ve ever encountered and they were so helpful and respectful and very welcoming."
"Post purchase we noticed the car had a small issue with one of the rear seatbelts, Kevin ordered the relevant part and fixed this in no time."
"Martin was amazingly helpful at dealing with this and arranged for a post-purchase fix of the issue."
"A fault did then develop in the car before the 3 months ended, and the Bedmond Motor Centre sales people did an excellent job getting it fixed, with minimal fuss."
Cons:
"Polite staff. There was a few items that was discussed before collection of the vehicle that would be completed on a later date, however once the vehicle was collected my emails and calls were ignored."
"So we ring still in warranty and they said they would look at it. Looked at the car and ordered the part. Told part would be in on Thursday 28th OCTOBER and booked car in to be fixed Friday 29TH OCTOBER to be fixed. My husband drove all the way there to be told the part wasn't delivered and that it be the next Tuesday. Tuesday came and went my husband rang and nope nothing told he get a call back."
"It may be a pleasant place to purchase a car but in our experience the after sales was atrocious."
"We have been back and forth with the dealership via both email and telephone since then only to have been fobbed off with one excuse or another as to why they couldn’t send the service report through."
"At this rate we will get better service at a different garage to fix the fault and be asking for the warranty money back as they didn't follow the agreement."
"Instead they've tried to fix it by searching on Google (!) and by involving their people (never told me who tried to fix the car) which they failed doing so (no official report)."
"Been two months later and heard nothing not even had a response from emails I’ve sent."
Purchase Experience
Pros:
"Very nice 'car buying experience', they are selling good value cars and don't rush you to buy like some other garages."
"This is my second car purchase and I would like to say a big thank you to Simon and Kevin or all the help for the 2nd Time."
"We will definitely buy from you guys again and recommend to friends and family as well."
"I would 100% recommend this place."
"Shaurn phoned me with updates, as soon as they had what I was after, even sorted out the taxation of the new one."
"The guys could not of been more helpful in helping me choose the perfect car for me."
"Would buy another car from Martin, no hesitation."
Cons:
"Worst experience ever."
"Maybe its my fault for expecting more from car salesmen."
"I went in this morning wanting to test drive a car but the car was reserved for someone else."
"Causing inconvenience, not providing me an effective solution after a month and it continues..."
"I was wondering for a saloon couldn't see any same time I have to receive a call... Very rudely he answered can't you see this sign?"
"Drove car home only to return the very next day as the front suspension made a horrible noise."
"After little over an hour and half drive up from Brighton we saw the car which clearly had a flat drivers side tyre, air conditioning didn't work and a complete state inside."
Value and Honesty
Pros:
"The measure of a good company is its service and how it responds to problems, I had a problem and the team at Bedmond Motors responded well."
"Just bought my car from Bedmond motors and I couldn’t be happier. The car has had no problems and in great condition."
"Having just bought a lovely car from Bedmond Motor Centre i can honestly say that their customer care is brilliant and nothing seems like too much trouble."
"I would definitely recommend!"
"This is the second car I've bought now from bedmond motors. Absolute top class service from everyone there!"
"Cannot express how exceptional the service was from start to finish of getting my car."
"We've had the car for around 4 months now and couldn't be happier with it or the service we received from Bedmond Motor Centre."