Cyclelane Reviews Summary

Customer Service

Pros:

• "Had fantastic service from John - clear email updates and the bike was delivered within a couple of days."
• "The service was excellent, the guys were accommodating and even allowed me to pick up my bike in-between completing the service."
• "David was super helpful and arranged a test ride on a similar bike so I could get an idea of what riding an electric bike was like."
• "I was surprised to get such quick responses via email when I inquired about a hire bike."
• "The guys are always happy to offer guidance on maintenance and amendments to the bike."
• "The staff were easy to communicate with (even from across the Atlantic) and very happy to help."
• "Service was outstanding - I’ll definitely go back there."
• "Very fast responses from John and the team at Cyclelane."

Cons:

• "Terrible service was told in shop my bike may only cost 20 pounds to fix then he phoned and it changed to 110 pounds they are now asking for 160 pounds disgrace!!!"
• "Went into to get my Felt bike serviced, they said it would be £50 or so... when I came back it was £120."
• "My experience of bike stores is that they are super friendly places. Sadly this is not the case here with John and his shop. He was incredibly rude and curt with me."
• "Overall not a great experience. Owner was so rude very unhelpful."

Quality of Bikes and Accessories

Pros:

• "The bike is superb and cheaper than any other company."
• "The bike was perfectly maintained, and about 150 miles of riding went by without a single problem."
• "Recently purchased my 2nd bike from John and the team at Cyclelane. The service, before and after sales, has been exceptional both times."
• "A gem of a local bike shop. I've been on a few occasions this year, once for a full wheel rebuild and once for solving a mishap with a quill stem."
• "Loving the freedom of cycling again!"
• "Great communication with updates on the order process and received the bike very quickly."
• "Love my MERIDA Silex 200 and enjoy touring around the Scotland!"
• "Really delighted with the service. Our 4 year old daughter was previously gifted a bike that was too bike and heavy for her to peddle."

Cons:

• "Had a number of problems since buying a expensive volt ebike. Problems started within few weeks of purchase."
• "It is a good bike, the color not as light as shown on the website but still nice."
• "The final straw was when the bolts that secure the electric motor to the frame fell off."
• "Not sure which member of staff my partner had dealt with but when she put her bike in to get a back tyre inner tube replaced he had decided to give the bike a full service and charge her £150.00."

Staff Expertise and Friendliness

Pros:

• "They also explained to me the things they had done in detail along with providing other handy information on safety locks."
• "The guys also gave me some good recommendations for bike rides in the broader area."
• "Richie made sure the bike was all set up and the right size/fit. We also got some good advice for helping build our daughter's confidence."
• "Excellent bike shop with really friendly, helpful and knowledgeable staff."
• "I've done full bike service there about 4 months ago and my bike still rides like a dream!"
• "Great customer service. Even though they didn't appear to have the thru axle bolt I needed for my mtb, he suggested I bring the bolt in."
• "They made recommendations without ever making me buy something expensive that I didn't need at this stage."
• "Cyclelane for me is the best bike shop in Glasgow.John and the boys are very friendly."

Cons:

• "Very condescending manner, the larger man with the bald head or very short hair was not pleasant to deal with."
• "Maybe he is just rude to people our age."
• "Told them I had a problem with my replaced Campagnolo drive train. Chain might be short? You need a new chain. Never asked a question about the bike or the non Campagnolo chain without looking at it."
• "Put me off trusting any bike shops ever again. Money down the drain."