Address: Moreland St, Nottingham, NG2 3GQ, United Kingdom
Phone: +441159869567
Rating: 4.0
based on 102 reviews.
Customer Service
Pros:
"Charles’ service and manner was exceptional and Will was friendly, helpful and knowledgeable."
"Very nice, polite and clear in their communications."
"Transparent process, no pressure and a pleasure to deal with, friendly and professional - highly recommended!"
"The patience and professionalism of all the staff was fantastic."
"Helpful, friendly and knowledgable, they go the extra mile to make the whole process a breeze."
"The team were really friendly and helpful."
"All the staff are very friendly and helpful - really good balance between small team and wide selection of vehicles."
Cons:
"Went to check on purchasing my first car, they were very dismissive on the valid issues I brought up."
"Customer service is worse than bad. The staff cannot answer questions about cars."
"They seem very money driven and don't care about customer satisfaction."
"Arrogant and Rude Director."
"Would not recommend visiting this garage, the staff are unbelievably rude and don't have any customer service skills!"
"He was rude, abrupt and at times patronising."
"We were most shocked to be addressed by the Director in such an arrogant and rude manner."
Vehicle Condition
Pros:
"The vehicle I bought was exactly as advertised if not better than expected."
"The car I purchased was 8 years old... but IMHO the car presented well considering it’s 85,000 previous miles."
"A couple of minor dents and an alloy wheel scuff were remedied without any fuss."
"The car was a great price and described well."
"The vehicle was delivered in great condition within 7 days."
"Car was spot on, well happy, definitely use again."
"I am loving my new car I got at a fantastic price!"
Cons:
"See you in court Charlie."
"The exhaust manifold is also cracked Why wasn't they picked up in the mot."
"After 800 miles, the clutch completely failed and collapsed."
"The car they sold me was broken. Two days after purchase, the engine alert came on."
"Panel after panel had had major work done, the car looks lovely and shiny but, I’ll list a few of the issues: Bonnet was out of alignment, passenger side doors were buckled, headlights were out of alignment, boot was out of alignment."
"The pressure caps on the wheels were missing, rear window wiper did not work and the drivers door lock was broken."
"Firstly, advertise a Seat Ibiza in perfect condition inside and out. It has deep, and I mean deep scratches."
After-Sale Service
Pros:
"They even provided refreshments for the children!"
"He fully reimbursed me for the purchase of a new one and apologised."
"No sale pressure and after-sale interaction has been excellent so far."
"I couldn’t be happier with the car I bought from Nottingham Car. I have had 12 months of hassle free driving."
"They resolved it immediately for me."
"The communication from the day we looked at the car to when we picked it up was great."
"The staff were really friendly and helpful (Nathaniel and Will) and fixed some small marks we noticed on the car."
Cons:
"What started off as something good turned into something sour and vile."
"The owner Charlie refuses to honour the 3 month engine guarantee, when the car is burning 1lr of oil every 730 miles on average."
"They told my wife this is normal!!!!! It had warranty but they dont want to know."
"When I asked the sellers for help and to come to me with a tow truck and informed them that I wanted to return the car and get a refund, they replied that I had to order a tow truck at my expense and I'm bringing the car if I wanted to get a refund."
"Refused refund, won’t accept phone calls and does not reply to e mails."
"I paid over £18k for a car & weeks later I discovered the auto gearbox was playing up."
"Shocking liars and bad tempered they agreed a part exchange with me that should've involved cash transfer back to me 3 days later still no cash."
Sales Experience
Pros:
"Easy to recommend dealing with a great bunch of people."
"The whole process was slick, pleasant and easy."
"I'd recommend Nottinghamcar in a heartbeat - give them a try, you won't be disappointed."
"A team of friendly car dealers happy to help."
"Visited these guys today, great selection of cars. They left me to browse and weren't pushy at all."
"I would recommend them to anyone for a new car."
"If you’re looking for a good USED car, Give these guys a try, you won’t be disappointed."
Cons:
"Definitely would not pay screen price with that sort of selling!"
"He then started threatening to cancel our finance agreement."
"PLEASE STAY AWAY FROM THIS PLACE !!!!!"
"STAY AWAY an please dont buy from him."
"Very disappointing."
"They're conning, greedy and heartless people who are only out here to grab your money."
"What a waste of time, his response was 'I wouldn't have a million pound company if I fixed every car i sold'."