Salon Express UK Reviews Summary

Stylist Skills and Professionalism

Pros:

• "Violeta is extremely talented and she was able to make my day very very special by giving me a fabulous haircut!"
• "Such a wonderful gentleman with excellent client skills and a very professional as well as a very good listener."
• "Ella bleached my long hair from multiple different shades of blue to a pure light blonde."
• "Anamaria was so professional and so sweet, Olivia was also super sweet."
• "Shanie did an absolutely amazing job with my hair!"
• "Nikki bless her was amazing, she spent 2-3 hours trying to save my hair after the damage caused."
• "Nicholas was cheerful, helpful and professional."

Cons:

• "Kelly was consistently rude when I told her the style I wanted and would start arguing with me."
• "During the wash the lady accidentally dropped the shower making my clothes all wet."
• "Got coupon for free haircut and got what I would call a free haircut. Girl had no idea what she was doing."
• "Today I had the worst haircut... When I told that I don't like it the stylist run to bring the manager just to tell that this is what I asked for..."
• "Very unprofessional. Went in after making a booking online took my little 4 year old with me he Got offered a drink and then was told sorry don't have any juice can only give you water."
• "So expensive and not welcoming at all. I spent ages by the entrance before they even acknowledged me."
• "The employers are really rude and not friendly, they didn't even welcome me or say goodbye when I left."

Customer Service and Experience

Pros:

• "She was very attentive and professional and gave me advice and did the job which I was very pleased with."
• "Thanks so much Ella for my first post-lockdown cut and blow dry! I was quite nervous as it was my first venture out to Uxbridge for ages."
• "Everyone is very nice and make you feel welcome."
• "Honestly such a lovely and welcoming atmosphere in this salon."
• "The salon itself was very clean & hygienic and had a relaxing atmosphere. Everyone is so friendly and kind."
• "As a nurse on the frontline I was very worried about safety. All staff at the extra late session of 6.45 (thank you!) Were observing safe social distancing and correct use of ppe."
• "The staff were very nice, taking good precautions for Covid-19 and ensuring all service I got was amazing."

Cons:

• "However, the online booking was not user friendly and I had to call them to book my appointment."
• "Only down side was other than a confirmation that I paid the deposit when I booked the appointment online, I did not actually receive an email confirmation, which made me nervous if it was actually set or not."
• "No complaints but last haircut was £23 and today £28. Not sure I can afford the next one!!"
• "My last experience left me in tears over horrible haircut and angry as I was cheated out of my money - for the second time!"

Value and Pricing

Pros:

• "Prices were absolutely reasonable, for students especially."
• "Great service with affordable prices!"
• "Hair colour and wash could not have gone better, super happy with the results and the price was less than I expected too."
• "I always receive a 5 ⭐️⭐️⭐️⭐️⭐️ service. Teams are very friendly in this Salon Express at Uxbridge."