Choppycut Reviews Summary

Customer Service

Pros:

• "The staff was very polite, welcoming, warming and professional."
• "The whole team was so sweet and so lovely, everyone was smiling, happy, joking around with me."
• "The staff are very professional and friendly, great services provided from the moment you walk into to the salon to right trough to the moment you leave."
• "The team is very welcoming and friendly."
• "The staff were very pleasant and attentive and made a real effort to ensure the outcome was great."
• "All the staff was so polite and helpful."
• "The whole experience was amazing. All the staff were very friendly and professional."

Cons:

• "Very bad customer service. Had my appointment cancelled twice in 1 week due to other customers turning up late for their appointment before mine."
• "Lacked customer service skills and was very confrontational."
• "Service is awful, owner is arrogant, and workers are uncooperative."
• "Poor customer service."
• "Customer service was horrible as they would forget about me at the sink whilst they have a chat or smoke."
• "(owner) has the most arrogant personality, his staff seem to not know what they’re doing."
• "Other than the fact that the owner is up himself I also should let you know that as soon as we took a step into the salon the environment was unpleasant, very bad service."

Professionalism and Skill

Pros:

• "Irfan listens to my intended results and works positively, professionally and with care to achieve this!"
• "He’s managed to change my hair colour without damaging it further."
• "All of the team are professional consistent and definitely skilled."
• "Their colour techniques are fantastic and the cut and blow dry always make me feel amazing."
• "Irfan’s work is at the highest standards, a real hair artist!"
• "Irfan has a natural ability to create wonderful art with hair."
• "Irfan is an extraordinary hairdresser who has full dedication and respect towards his responsibilities, role, staff, clients and the local community."

Cons:

• "Rip off, the prices are very high, no professionalism, I wanted to cancel my booking they said they will still charge me the full amount. The staff was rude!"
• "Clearly doesn't have the right work ethic."
• "The guy who did my hair literally didn’t seem to have a clue what he was doing."
• "He has NO TALENT at all, he has just made himself popular by using Instagram and posting EDITED pictures."
• "The staff are friendly but not very good at what they do."
• "His attitude is stinking."
• "Also the lady in blonde one of his workers just kept staring down on the bride my sister which was HORRID no one has the right to look down on people."

Price and Value

Pros:

• "He went out of his way by travelling three hours outside London to get me ready for my special and also helped my family members get ready at no extra charge."
• "Great Salon for Balayage/Hair Colour that is good value for money."
• "You really get what you pay for."
• "The quality of Irfan’s own brand make up was amazing, not only was the make up looks he created spectacular, but lasted all night."
• "I must admit he is a bit more expensive than others but the quality is what you pay for..."
• "I have had 5 treatment sessions for 5 weeks and coloured my hair by irfan and his team today. I could honestly say that you will receive excellent customer service and love the results you leave with."

Cons:

• "Very poor - I went in to enquire about pricing and when I queried the astronomical additional costs e.g. extra charges for toner (£170 for cut and highlights) they said 'this isn't going to work I can't serve you'."
• "Was given a quote but on the day I was charged double."
• "ABSOLUTE RIP OFF! Got told £150 then went to pay & charged me £210!!!"
• "Prices are way too high for their work."
• "Charged me £390 for front simple highlights and haircut... never gave my the haircut."
• "The prices were so unrealistic!"
• "Irfan is great at what he does but he’s prices are wayyy too much!"

Experience and Satisfaction

Pros:

• "I always leave the salon feeling fully satisfied."
• "I’ve never left this place without feeling like a million dollars; always a Cinderella story."
• "The bride and bridal gang were very well looked after."
• "Words cannot explain my satisfaction with my hair balayage!!"
• "Never been unhappy with my hair colour or hair cut."
• "I can easily say Choppy cut is the best salon in London!"
• "Every time I leave his salon I feel beautiful."

Cons:

• "I really wouldn’t recommend them it’s a waste of money time and effort."
• "I walked out feeling very let down and very disrespected."
• "It was the worst, flat updo anyone had done on my hair."
• "Also, lots of damage to my hair as they use TONS of hairspray leaving my hair very hard, unmanageable and destroyed."
• "After my toner which I paid additionally £30 (so I paid in total £160) by hair washed off in two washes again to a medium brown, patchy in all areas."
• "ESPECIALLY BRIDES PLEASE READ, YOU WILL BE EXTREMELY DISAPPOINTED IF YOU GO TO THIS MAN. IT IS WASTE OF MONEY."
• "The Smell of hair was definitely not pleasant!"