"The McDonald's service was clean, friendly staff, fast service, self service ordering or face to face."
"The two stars are for the staff, who work hard to make your visit worthwhile."
"The food tasted good and the employee called GLENN KEATES was very good."
"Adam, who was a lovely, polite member of staff."
"Staff were very helpful and friendly."
"Staff pleasant even tho it was fairly busy."
Cons:
"Costa Taunton ..... utterly amazed by how gormless the staff you employ."
"Service was slow, i was only buying tea, it wasn't uptil I approached the counter that one person to realise that I might be a customer."
"Very poor. I'm guessing that all of the businesses inside are franchises. The McDonald's experience was dreadful."
"Maccys staff a bit rude and awful note with really poor English grammar on all self service kiosks."
"Nasty very rude member of staff at McDonald's shouting at customers for failing to follow totally confused queue system."
"When i questioned the person serving as to lack of customer help for those waiting she looked at me blankly."
"The staff work hard, but are over worked and under paid so don't take it out on them."
Cleanliness
Pros:
"Always clean and tidy, the shop here has loads of items and two Costa machines, cigarette counter."
"Clean and tidy inside."
"It was clean & tidy in all public areas with staff members emptying bins & sanitising tables & chairs."
"Toilets nice and clean."
"The place itself is pretty clean."
"The toilets were clean and even smelt fresh."
"We were travelling to Cornwall and stopped at this service station first port of call were the toilets which we found to be very good clean & tidy."
Cons:
"Tables all dirty, drips and food along table edges, floor filthy with food and rubbish."
"Toilets filthy and floor in dining hall caked in food and drink and has not been cleaned in weeks - DISGRACEFUL !!!!!"
"Just spent 10 mins cleaning someone's excrement off the toilet seat."
"The dirtiest services I have ever used..toilets were so filthy I felt grim just walking into them."
"So dirty, not just daily debris on the tables, but filth all over the floor, seats and high chair."
"Dirty loos and also the accessible ones."
"Absolutely filthy, never been in such a filthy services."
Facilities and Accessibility
Pros:
"There is always plenty of parking room at the back away from the carriageway."
"Plenty of parking available and easy to get in and out."
"Plenty of parking space with EV charging stations."
"Good disabled parking and good disabled toilets near the entrance."
"The rest of the facilities are well laid out and have good wheelchair access."
"Facilities ok, clean and easy to access."
"Plenty of disabled parking spaces."
Cons:
"Not as well set up as some other service stations to cope with the movement of people in the building."
"The electric car charging points are not wheelchair accessible."
"Covid measures are confusing and it's difficult to try and maintain social distance."
"The car charger was built with a bollard in the way, blocking the handle of the cable and stopping it plugging in."
"The toilets are a long walk from the car park but that's ok."
"Parking nightmare in the summer as like all services very expensive."
"The car park can get a bit crowded & some of the spaces are quite small."
Food and Beverage
Pros:
"The McDonald's service was clean, friendly staff, fast service, self service ordering or face to face."
"Good place to stop for a break. Has a Costa's for those wanting a drink. A Macdonald's if you want a quick meal."
"It was a great service station. They had McDonald's, Costa and much more."
"Plenty of food outlets, including some lesser known, we had hot dogs meals."
"A good selection of food here not just McDonalds."
"Food all-round smelt good!"
"Good selection of food and drink available for sandwiches, rolls and hot food etc."
Cons:
"The bacon was tough and obviously just warmed up for the bap and the bap fell apart as I ate into it."
"The bacon, beans, sausages etc. were displayed in open dishes on the counter looking very dried up."
"Dreadful - met there with world travelling Japanese friends. We all agreed: without doubt, the worst coffee we've ever had."
"McDonalds disgusting / dry and inedible."
"The vegetarian breakfast was horrid."
"Everything is closed except Macdonalds, or a sandwich from the shop."
"Avoid the 'Fresh Food Cafe', because everything except the lettuce is frozen."
Value and Pricing
Pros:
"Prices rather high but no more than you'd expect from motorway services."
"As motorway services go this is tidier than most."
"One of the best service stations on the M5 it is easy to get in and out."
Cons:
"Not one under £2. Also fuel pushing £1.70 per litre."
"Petrol prices exorbitant."
"Nearly everything is so expensive to buy."
"Parking nightmare in the summer as like all services very expensive."
"Everything is closed gone 10pm apart from the toilets obviously and the lil over priced convenience shop…..not exactly the services anyone is looking for."