Arnold Clark Altrincham Electric Car Centre Reviews Summary

Customer Service

Pros:

• "First class service from the Bodyshop staff, particularly Paul, who went out of his way to facilitate repairs to our car in a timely and cost effective manner."
• "Peter Hudson (the salesman) was polite, friendly and knowledgeable he made the process of buying the car extremely easy."
• "The staff, especially Mohammed Haroon, went above and beyond to make the process smooth and enjoyable."
• "Very well informed staff who provided plenty of information about the car I was thinking of buying."
• "Friendly & helpful from the off; the man helping in the car park, the lady in reception & the guys in sales - they took time & weren't pushy as other dealerships had been."
• "Really good service from the guy who greets you in the car park to the Service Manager who'll go out of his way to help you."
• "Everyone is nice, Thanks Jessica for your excellent customer service."

Cons:

• "Everyone seemed to be busy... felt like they didn’t want my custom, after 10 minutes I got bored of looking and left."
• "He didn't know much about the car and had to double check any queries I had about controls etc."
• "Absolutely shocking experience with my latest car bought from Arnold Clarke Altrincham."
• "Dreadful...... don’t bother taking your Kia here! Staff are rude in reception & leave you standing waiting while they chat amongst themselves!!"
• "poor service - looking for a disability replacement on motability. Staff ignored me until I opened a car boot despite there being only one other customer."
• "Simply put - these guys lie! They agreed a deal, stated work would be done to a vehicle prior to collection based upon their 'company policy' to do so and then reneged on the agreement 2 days before collection with no explanation."
• "Avoid this place. Went to sell my car. Very poor customer service. No introduction. Told me what they didn't like about my car and offered a very low price."

Sales Experience

Pros:

• "couldn’t ask for better service and advice, Peter is a fantastic guy, there is no pressure and he does everything he can to get you the best deal."
• "John Guilford was very polite and friendly. He sorted our drive away day insurance straight away."
• "Anthony purchased my Audi through the Arnold Clark buying scheme and the experience couldn’t have been any easier!"
• "Richard Ainsworth put my mind at ease after a terrible time with BMW and went out of his way to get a fantastic car for me."
• "They offered me a great price for my car, blowing we buy any car out of the running by far."
• "Our sales guy was Pete Hudson and he is the reason we decided to get the car. He was so friendly and welcoming."
• "Brendan was very welcoming and knowledgeable, he made sure we were happy with the vehicle, answered all our questions and made us feel like valued customers."

Cons:

• "I rang Kia on Friday 13th of May as my car has a recall and needs booking in... It’s been over a week and no one has rang me back."
• "Bought my wife a car last weekend... Also now been waiting over a week for my cash back balance from trade in which is nearly £6000... feel like underhand penny grabbing is afoot."
• "Service staff were excellent, but I am afraid that's as far as it went. Told the car had been cleaned and it hadn't then I noticed the service reminder had not been reset."
• "I felt like everything was very rushed and all Brendan wanted to do was complete the sale."
• "And there was nowhere to park. I watched a staff member knock someones car with theirs."
• "Stay away!!! Bought a Hyundai IX35 from them second hand 2013 model. Upon driving off the car was pulling to the left."
• "Sold me a car with a crack in the rear bumper and claimed no knowledge or record upon return, it was only £210 but it's the principle and honesty of the showroom."

Vehicle Quality and Maintenance

Pros:

• "The pre owned VW had a minor issue when I collected but this was resolved immediately."
• "I have had a couple of small issues with the car since buying it but with the 7 year warranty any issue has been easily remedied the service staff are very helpful and professional."
• "Spacious, light, clean showroom with refreshments in the comfortable 'lounge/waiting' area."
• "I have my MOT's and services carried out here on a regular basis and always find the staff helpful and efficient."
• "Great after service from the various departments."
• "The restrooms are easily accessible band very well maintained."
• "Excellent service from Lee Grice from initial call of booking in of car for break down recovery and procedures to follow."

Cons:

• "Absolutely shocking experience with my latest car bought from Arnold Clarke Altrincham. The car that I bought lasted 4,000 miles and only 6 months before it needed a new engine."
• "Took them 3 weeks to complete the MOT because we have a Renault not a Kia and they are only set up to manage Kia's efficiently, this was not mentioned at point of sale."
• "Paid for a service as part of a deal and when I brought my car when I booked the car in for the service it was never done yet they stamped my book."
• "Collected my car today, all well until I got home to find reverse light not working and no car manual."
• "Would not really recommend this branch even just to collect, as I now have to contact someone else to get answers to all my queries."
• "Absolutely shocking service from Arnold Clark. Purchased a vehicle clearly not fit for purpose over a year ago and had endless faults."
• "After being let down badly by another car dealer, It was refreshing to experience the customer service I received here."