Address: 2A Tudor Rd, Luton, LU3 1RN, United Kingdom
Phone: +441582570000
Rating: 4.6
based on 167 reviews.
Customer Service
Pros:
"The customer service was impeccable."
"Courteous, helpful and good service."
"They were kind and professional throughout the whole customer journey."
"An absolute lovely service received and always welcomed with a warm smile."
"Cannot thank them enough for their amazing service."
"Fast, excellent service with great staff who were all helpful and open."
"Excellent customer service. The staff member who dealt with us was very welcoming."
Cons:
"It’s very disappointing to be told this because I genuinely trusted the staff here."
"This garage are cowboys. Charged by £36 for a false diagnostics report telling me that I needed a new turbo costing £1500 plus."
"Not so great communication skills 30 minutes ended up being 3 hours."
"After one day of review ...received number of threatening calls and massages please read before you decide to go to this garage .... still want to chose this garage .... Good Luck"
"They charged me £30 more than a man I found out went there in the morning just because I'm a woman!"
"Edited from a previous 5 star review. Please avoid this garage at all cost."
"I’m home safe all thanks to you and your staff."
Quality of Work
Pros:
"Bismillah Garage asked me to drop the car in the morning and they had rectified the EML, serviced and MOT'd my car by the afternoon of the same day."
"They did a brilliant job with changing my brake pads and disc at a cost effective price and great standard."
"The process was very smooth and they communicated well with me."
"Been a customer for a few months now after being ripped off by other garages and have been satisfied by the customer services provided."
"Highly recommended this garage. Work quality is 10/10."
"They started the MOT straight away and didn’t keep me waiting for ages."
"These guys are great! I originally took my car to Halfords for an MOT and they returned my car with the rear brake permanently on and said it would cost £500 to fix! I went to Bismillah who fixed it for HALF THE PRICE and you can really trust these guys to do a quality job!"
Cons:
"Cheap tyre fitted in my BMW. When I did some search I found out that I could have got a top range tyre fully fitted and paying similar price."
"Since I have got my car back I had nothing but problems from the Sat -Nav not working to it having a persistent oil leak ever since!"
"Ruined my disc on passenger side, all of sudden was warped a few hours after pick up."
"Haven’t seen such liars and dishonest people in my life, worst people to deal with.. hundreds of reviews mostly from fake account. Stay Away…."
"99% sure they replaced my brand new discs with their own old discs. Bunch of liars and thieves don't let them touch your car."
"Unprofessional. I went for a noise diagnosis and they said that my car is fine. Next day I have done another diagnostic with different garage and I found out that I have problem with crankshaft."
"Went there and wanted to scam me lol told me 600 pounds to repair a single oil leak."
Value for Money
Pros:
"I would highly recommend these guys nothing was too much, nice bunch of lads."
"The best garage you could use ever, very decent and trustworthy !!"
"Will definitely use Bismillah Garage again and do recommend if you want a good reliable service to your vehicle."
"I have to say I’m so impressed with the service and quality of work.....the customer service is excellent friendly staff and very reasonably charged."
"And they gave me an amazing price of 300£ with everything included compared with other garages."
"I saved £150 for the same job here."
"They saved me a lot of money but I didn't mind the bill as I knew I had and felt a good job done."
Cons:
"Not a happy customer. Parts and labour cost is too much."
"Not a happy customer. Parts and labour cost is too much for what was done in the car."
"They said they can do the MOT that day if I paid 20 pounds more!! I had to pay extra 20 pounds to get it retested, which only took 5 minutes of their time."
"Been going here for 2 years... I was charged £300-£400 every time I bought my car in only to find out none of these issues were fixed."
"They charged me £30 more than a man I found out went there in the morning just because I'm a woman!"
"Booked for MOT, the garage did the test on time whilst waiting. They took great care while testing. One thing to point out, website says £30 but actual price paid is £40."
"Avoid this place!! I took my car around here for MOT. They failed the MOT for several reasons, they quoted me something silly for repairs."