Address: 8 Silver St, Halifax, HX1 1HS, United Kingdom
Phone: +441422433849
Rating: 4.7
based on 135 reviews.
Staff Performance
Pros:
"Both [Ruth and Stacey] were extremely efficient and also gave me really good advice."
"Today a brilliant lady Ezhra from Halifax office came, showed the house around nicely."
"The service and support we had from Victoria Bell, Stephanie Hill and Matt Corfield has been fantastic!"
"Our sales negotiator, Matt Corfield, was amazing. Everything was dealt with in a timely and professional manner."
"Our experience from the get go was smooth and effortless. Matt Corfield was great at keeping in touch with any updates."
"The team were very knowledgeable and responsive, helping us complete our sale in a super smooth fashion."
"I cannot praise Matt enough - he is professional, friendly and efficient."
"Steph got the ball rolling with the valuation, brochure etc and Matt took over for the viewings and sale, both were professional, supportive and just generally lovely throughout!"
Cons:
"They can't give an appraisal in a suitable time (2 weeks after enquiry) and then they don't stop hounding you."
"Been promised we would get our windows replaced before my baby was born as they are currently let in cold air and are nailed shut, none of this has been done."
"Also our back door doesn't open or close as the lock has snapped, yet again we have been promised it to be fixed."
"Booked a house valuation. Half an hour before the valuation, I get a call that the valuator is running late by half an hour."
"Initially rung on Thursday to view a property ASAP only to be told how busy they were and that it would have to be Tuesday."
"My mum called as I was at work and the manager, Steph, basically insinuated I was a liar and that it was my own fault I missed out."
Communication and Responsiveness
Pros:
"Communication was also ‘First Class’ from start to finish via phone, email and there was always assistance in branch if needed."
"Our sales negotiator, Matt Corfield, was amazing. Everything was dealt with in a timely and professional manner."
"Matt always responded to any phone calls or emails promptly, and often went above and beyond for communication."
"The team was professional, extremely helpful and provided a high standard of friendly service throughout."
"Whenever I called or emailed the office, Matt been my most frequent contact, they always found time to speak to me and address any questions I had."
"Once the sale was agreed the team kept on top of the selling process - liaising with ourselves, the buyer and solicitors to keep everyone informed."
"Vicky Bell communicated with us throughout the whole process, keeping us well informed, chased up queries for me and was professional but friendly throughout."
"We were kept up to date every step of the way and no matter how small our query was, it was dealt with quickly and professionally."
Cons:
"I have lost count of the amount of phone calls and messages I have had off them. They are still trying to arrange a valuation on my house."
"None of this has been done and my daughter has been born and I 3 month old, we've been waiting patiently for ages, fobbed of with it."
"Despite the circumstances his communication throughout the process was fantastic and whilst we didn't get it over the line."
"I cannot thank Vicky enough for her support. She helped a first time buyer get through the process."
"I then received a phone call on Monday to say the property had been sold. I was then told that it was my fault I missed out as I should have viewed when others were viewing over the weekend."
"After dealing with Stacey Billing and Kyran Scott at Ryder Duttons, I have found them to be friendly efficient and capable throughout the letting process, keeping me fully informed at all times."