Caffe Tirreno Reviews Summary

Food Quality

Pros:

• "The food was extremely good, would definitely recommend it."
• "Had a delicious Napoli pizza and starters."
• "From the starters to the dessert the food was well presented and flavoursome."
• "The tiramisu is, without a doubt, the best I have eaten."
• "Cheese Pizza and Spag bol were really very authentic."
• "The pasta was piping hot when it came to the table and it tasted as good as it looked."
• "Absolutely gorgeous food, authentic Italian."

Cons:

• "The pizza was average. The crust was from frozen dough, sauce was bland & scarse, & overall the pizza was not very flavorful."
• "Spicy tomato pasta main was average... Wife said her lasagne was ok, nothing special..."
• "Sauce was ok but the penne was undercooked and rubbery, typical of when Pasta is previously par-boiled."
• "Food quality was fair, but quantity was poor."
• "Mixed bread starter was way too heavy... Deep fried dough balls instead of baked?"

Service

Pros:

• "The service was amazing."
• "Staff, friendly and professional."
• "Served by friendly and efficient staff."
• "Staff are always efficient and courteous."
• "Staff were so friendly and attentive, nothing was too much."
• "The staff were just fantastic."
• "Staff excellent."

Cons:

• "I was told in no uncertain terms by the owner who snapped at me: 'WE DO NOT DO RESERVATIONS!!!'"
• "She then snapped there’s no room for pushchairs (in the almost empty restaurant)."
• "The most rude and unprofessional owner/staff ever."
• "Customer service was quite poor. We were sat in the middle of the restaurant and then left for at least 10 minutes without any sort of attention."
• "Food was nice but the staff seeing us was unprofessional."
• "The lady in charge is most likely to turn you away with a scowl."
• "The attitude of the male waiter left a lot to be desired."

Ambiance

Pros:

• "Great ambiance and brilliant value for money."
• "The atmosphere was vibrant and the food superb."
• "A little gem of a place. Cosy interior, great food, and really welcoming staff."
• "There is always such a nice atmosphere here."
• "This is a lovely Italian restaurant with a wonderful ambience."
• "Delicious pasta and pizza, relaxed and friendly atmosphere."
• "Great atmosphere, lovely friendly staff who served delicious food."

Cons:

• "We found the too-loud canned 'music' almost unbearable."
• "Looked a bit rough around the edges and small, but was recommended to us."
• "This woman was rude and showed utter contempt for prospective customers."

Value

Pros:

• "Don't be put off by the cheap prices! This is some of the best food I've had!"
• "Price is very reasonable and the tiramisu is spectacular."
• "Wonderful food at amazing prices."
• "Beautiful food for the very reasonable price."
• "The food was fabulous, well priced, would definitely recommend this place."
• "The food is always great and very reasonably priced."
• "Excellent food, good, and reasonably priced drinks."

Cons:

• "No cons mentioned regarding value."

Family-Friendliness

Pros:

• "Whether you're on your own or with family and friends this is a wonderful place to go and eat."
• "We were made very welcome with our 3 children, with a baby booster seat / highchair provided and children's options on the menu."
• "It's a family run business, the owner greets and seats you, her partner is the chef and her son is the busboy."
• "A very family friendly place with friendly, helpful staff."
• "Super friendly, kids welcome and staff were great."
• "Great place for a family meal after a trip to Alnwick Garden."
• "Went for my daughters 8th Birthday. Nothing was a problem, staff were so welcoming and made a fuss....exactly how every birthday girl should be made to feel."

Cons:

• "She started saying if we brought the whole nursery, a joke that a professional shouldn’t have made."

Booking System

Pros:

• "You can't book as it gets so busy but if you get there early you should get a seat."
• "Although you can't book a table, it is well worth the wait."
• "No bookings, but you can pop to the pub while you wait on a table and they will call you when one comes free."
• "You cannot book a table but if there are none free, they ring you as soon as they have one."
• "The Queueing system they have in place, works perfectly."

Cons:

• "I was told in no uncertain terms by the owner who snapped at me: 'WE DO NOT DO RESERVATIONS!!!'"
• "They don't have a reservation/booking system so it can be difficult to get a table."
• "Phoned Caffe Tirreno, 22nd June, to book a table as it was our last evening visiting Alnwick. A woman answered in an abrupt manner and then just cut off the call."