Primark Reviews Summary

Store Layout and Accessibility

Pros:

• "This Primark is easy to get to well laid out so you know where you're going and where things are going to be."
• "Now Primark has introduced self check outs on both ground floor and first floor so it's much quicker paying when shopping."
• "Primark coventry conveniently located at the heart of the town."
• "The store has had a massive revamp and not only looks great but is sooo much more organised."
• "Lovely Primark. Well set out over 3 floors with easy access to all."
• "Massive store over 3 floors, wheelchair access via the main entrance."
• "Three storey. Good range of all products."

Cons:

• "3 levels using escalators I just about managed, it’s quite a big store. (lifts are available) wheelchair, pushchairs etc."
• "Its awful now they have moved the tills. Found myself yesterday wandering around following signs that lead to nowhere."
• "Horrible layout, hate the fact the escalators to go up or down from top to bottom are on opposite sides of each floor."
• "The escalators are oddly laid out requiring you to walk the entire length of the floor each time so not quick or easy if you just want the top floor for example."
• "This place used to be very well laid out and had a flow to it. Since its refurb it has lost its flow and everything is all over the place."
• "Chaotic visit. Escalator out of order, crowded walkways and cramped rails/shelves."
• "Cheap stuff in there. The male section is moved to third floor now instead of second which is a pain."

Customer Service

Pros:

• "The staff are always polite and helpful."
• "Primark is a massive shop in Coventry has very cheap prices. The staff are polite and helpful and great quality of retail and other products that they sell the customer services skills are really up to standard."
• "Staff are always friendly and happy to help."
• "The staff are all friendly, and eager to help you with the little things."
• "The staff are always friendly and helpful, providing customers with advice and assistance when needed."
• "Excellent customer service. I would like to thank two assistants in particular who went over and above to help me to find what I was looking for; Debbie in the Jumper section, and Karen in Lingerie."
• "Lovely helpful staff always willing to show you where things are."

Cons:

• "The shop is very untidy and the staff are rude, no eye contact!"
• "Bad customer service, people on till would rather chat behind the till than actually serve the customers."
• "Worst customer service I have experienced in a long time. Long queues with staff milling around chatting instead of helping."
• "Not as good as use to be staff look like they don't want to be there."
• "Very stressful experience. Took my daughter on her first shopping trip and was horrified at how rude the changing room staff were to all of us."
• "Floor staff never particularly happy to help."
• "First time coming to this Primark and it was stressful there were clothes all over the floor the staff was rude."

Product Quality and Pricing

Pros:

• "Great value."
• "Primark offers a wide range from clothing for all, home decor, travel accessories and a well organised beauty section."
• "Lovely place to shop, pocket friendly prices and lots to choose from for choice."
• "Primark keeps me busy anytime I found myself inside it. Lovely clothes for both adult and children."
• "Some beautiful items of clothing in store for all and kids especially, not to expensive either which is always a bonus."
• "The quality of the clothes and shoes are good and relatively cheaper."
• "Has very good quality products and for the low prices it's worth it."

Cons:

• "If you need to grab something quickly and cheaply then pop in. The clothes will do the job however the clothes are not of a great quality."
• "It has a lot of choices, and in the last few years it has evolved a bit, but it is still wash it once or twice and then is too large or too small to be worn again."
• "Not a great experience they put items full price in with things that are half price."
• "Low quality South East Asian made rubbish, at a high price for what it is and shocking customer service."
• "Wouldn’t recommend it price are going up which is fine if the quality of the clothes was better."
• "Good variety of products, but they are far from good quality."
• "Some other goods (like hoodies and most winter clothing) have awful quality."