Emmersons Solicitors Reviews Summary

Communication

Pros:

• "Stephen's service, knowledge and attention to detail is outstanding."
• "Ms Speed handled everything with efficiency."
• "I am very pleased with your conveyancing service and would definitely recommend you."
• "I have received an excellent service from this firm, in particular from Rona Samuel who has managed my matter expediently and without fuss."
• "She kept me up to date with regular emails and phone calls when needed."
• "He was extremely professional throughout the process answering my every telephone call or e mail in a prompt and efficient manner."
• "I mostly communicated with them via email and the responses were swift. I never waited for more than two hours from them to respond."

Cons:

• "We found them to be absolutely incompetent."
• "Impossible to get hold of the solicitor lied about contacting me for a callback."
• "Sent a letter of complaint and never even got a response, shows how much they value customer service and feedback."
• "Poor communication and transparency throughout and when he did eventually get to talk to someone they simply didn’t deliver on they their promises."
• "They are currently dealing with my deceased mothers estate. I have found the service to be extremely poor with very little communication from them."
• "Failed to inform when named solicitor and their assistant left the organisation."
• "Furthermore when trying to request information and progress on your case they don’t seem to respond to emails, ignore requests for call backs via the office."

Professionalism

Pros:

• "He went above and beyond on a very stressful SIM exchange and completion."
• "Rona was absolutely fantastic from start to finish."
• "She was professional and friendly and did everything we asked of her to a high standard."
• "A very professional outfit, recommended!"
• "Superb advice and guidance given to help us write our wills."
• "Good communication and clear instructions made the whole process easy."
• "Very professional, experts who provide service quickly and expertly."

Cons:

• "Very disappointing, I would not recommend."
• "Very poor experience with these. Having dealt with several law firms in Newcastle area these are by far the worst."
• "They promised the world with excellent communication when they wanted to take on my case but did not deliver on the promises!"
• "This led to extremely unnecessary stress for the people who we were buying from."
• "They lacked the professional competence to even have out of office responses set up."
• "Lack of response. Delay on delay has cost me both money and a huge amount of time."
• "Poor communication and attitude towards customer service."

Efficiency

Pros:

• "They ensured my sale and purchase, neither of which were straightforward proceeded as quickly as possible without me needing to chase them once."
• "No matter when and what time, he was always on track and was making sure everything went smoothly with our purchase."
• "She managed my expectations with how long things can take, she actively chased all other parties and ultimately enabled me to move house as quickly and as smoothly as possible."
• "The whole process was so quick and stress free."
• "Lee then took the helm and together with Laura not only achieved the required work within the set timeframe, they got it all done within 6 days!"
• "I would thoroughly recommend Emmerson's to anyone requiring a competent and capable conveyancing solicitor."
• "Throughout the process I found Emmerson's to be totally professional and very efficient."

Cons:

• "Not one single time did they ever call me when they promised they would often leaving me stressing over the weekend for no reason."
• "Did not carry out instruction in regards to rentention scheme as asked, caused builder to breach contract."
• "Had a terrible experience with poor communication, lack of understanding due to the sensitive nature of the case and poor overall client care."
• "Every single document that we received contained some form of error from simple typos to getting names wrong and even genders."
• "Errors that would not be expected from a firm of solicitors, not just in process but also in simple form filling."
• "This transaction should have been one of your more straight forward ones given it is a new build property and cash purchase so I'm still at a loss how you didn't manage to exchange contracts within a 4 month period."
• "Steer clear of you’re a father in need of service which is timely and efficient, and don’t wish to be labelled as aggressive and rude."

Customer Service

Pros:

• "Forever grateful and many thanks to Raj Ali for everything!!"
• "Very polite and pro-active communicator."
• "Thank you very much to the team at Emmersons Solicitors for the conveyancing work they carried out both professionally and quickly."
• "I will definitely be using Emersons again."
• "Not to mention the receptionists who are warm, welcoming and very helpful."
• "Who kept me updated with the progress of the sale purchase and resolved any questions and queries I had both speedily and comprehensively."
• "Everyone that aided me with it explained everything carefully and it was extremely straightforward."

Cons:

• "Very disappointing, I would not recommend."
• "Poor communication and transparency throughout and when he did eventually get to talk to someone they simply didn’t deliver on they their promises."
• "They are currently dealing with my deceased mothers estate. I have found the service to be extremely poor with very little communication from them."
• "They promised the world with excellent communication when they wanted to take on my case but did not deliver on the promises!"
• "Failed to inform when named solicitor and their assistant left the organisation."
• "Furthermore when trying to request information and progress on your case they don’t seem to respond to emails, ignore requests for call backs via the office."
• "So for 2 months nothing was achieved after numerous emails and voicemails from myself and others involved."