Dacia Swansea Reviews Summary

Customer Service

Pros:

• "Ben from used cars sales was amazing at explaining everything and I felt so at ease with his sparkling personality."
• "Ben Radcliffe especially made sure I was taken care of and sent personalised videos, showing me and answering any questions I had about the car."
• "Steve was very friendly and explained everything well and answered all of our questions."
• "Thank you so much, especially to Justin and Hannah for all their help."
• "The service was brilliant, Luke Thomas is an asset to your sales team in Swansea llansamlet store."
• "Excellent service from start to finish particularly from Justin Davies who kept us informed throughout the process."
• "Dacia Swansea staff were good because everyone I dealt with was friendly and professional without being pushy."
• "Kelly Yeates was absolutely amazing and professional. Best customer service I have ever had."

Cons:

• "Would never buy a brand new car from dealership again. Issue after issue and with the dealership not the car. Delays, had car for nearly a month and still not paid previous car finance, still awaiting refund, horrific."
• "Absolutely disgusting service, I purchased a car just over 12 months ago and within 2 weeks of the Warrantee expiring the engine management light came on and the heating system failed to work."
• "The worst customer service I have ever experienced. The staff were beyond rude. One staff member openly complained and swore about clients."
• "When I collected my vehicle there was a scuff mark on the bumper which could not be explained."
• "After sales care very poor. Lack of communication. No courtesy car offered."
• "These charlatans will try and milk you for every penny. They blatantly lied to me on the phone saying my brakes had failed the MOT."
• "Servicing extortionate pricing. If you don't have a service plan (currently £400 for 3 years) you will be overcharged by a massive amount."
• "I was looking to change my Duster which I bought from this dealership for a new model. Sadly I found the sale staff I dealt with condescending and dismissive."

Vehicle Quality and Performance

Pros:

• "Absolutely thrilled with my new Dacia Jogger."
• "The new car far exceeds my expectations so worth the wait!"
• "Just took delivery of my brand new Sandero Stepway and what a cracking car and value for money, just can’t stop smiling when I drive it."
• "Bought a used Sandero recently and cannot recommend the service provided by the sales person (Clive) highly enough."
• "Picked up my wife's Dacia Sandero yesterday and the handover of the car was really good."
• "The whole experience was made very easy. The sales person explained everything very well and was extremely friendly and helpful without being pushy."
• "My first car buying experience was made easy by a smooth transaction and extremely helpful staff."
• "I can honestly say, 'drives like the best service this car has had!' Even more economical on fuel and everything drives more tighter and smoother than previously."

Cons:

• "Absolutely disgusting service, I purchased a car just over 12 months ago and within 2 weeks of the Warrantee expiring the engine management light came on and the heating system failed to work."
• "I had all the required advice and a brand new car within 2 days.....WOW!!!! And I absolutely love it!!!!"
• "The car has only recently had an MOT and Service at the Garage, so I was expecting an element of goodwill, but not a chance, they offered a 5% reduction."
• "My Dacia had a cambelt change cost £564 with a 64 point inspection asked if all fluids would be checked ready for winter yes all fluids are checked as part of job and the car will be cleaned to a high standard this was not the case."
• "The process of buying a car with Dacia, Swansea was a pleasure."
• "Bought a new Dacia Duster 4x4 from Kelly at Dacia Swansea. From start to finish service was excellent and professional."
• "I'm writing this late review, because I just wanted to test my car out following an extensive service."
• "This is the second dacia duster we have bought in 6 months from the swansea branch 5* treatment the salesmen are 100% nothing was to much trouble for them."