Cocoro Highgate Reviews Summary

Food Quality

Pros:

• "The sushi here was absolutely wonderful."
• "The sushi and soba were delicious, with each bite bursting with authentic flavors."
• "Extremely fresh and moist rice, perfectly ripe avocado and pristine fish."
• "Very authentic sushi. I ordered salmon Philadelphia roll and sea bass nigiri. Very reasonable price."
• "The food is authentic and absolutely delicious!"
• "The prawn fried dumplings are phenomenal."
• "The sushi was very well made with high quality and fresh ingredients."

Cons:

• "It used to be good, but lately the quality is definitely low! We ordered sushi take away tonight, and it wasn’t fresh."
• "But they lose stars because lots of the dishes come straight out of a frozen packet."
• "The tempura dons were really tasty and very authentic, but everything was quite cold."
• "The sauce was also rather bland and the rice was slightly stale."
• "The wife’s seared salmon was bland."
• "Sadly the Ramen and sides we had here didn't match up to the food at the other sites and the Ramen was actually not pleasant."
• "The cheesecake was fully frozen, and even after thawing, the texture had been ruined."

Service

Pros:

• "Service was really good. The waitress was very responsive."
• "Fast, friendly service and delicious fresh food."
• "The staff was very apologetic, the owner didn’t even bother to come and speak to us."
• "Service is prompt and well attended."
• "Service is always fast and the staff are excellent."
• "Service is incredibly good! So is the food! Staff is extremely helpful and friendly, prices are fair."
• "Fantastic food and great service."

Cons:

• "They only had 1 waitress who was clearly flustered and seemed a bit annoyed when taking our order."
• "I don't know probably last night they were understaff so the service wasn't great."
• "Turned up at the time suggested when ordering online to pick up takeaway - waited for nearly an hour!"
• "In my opinion, this attitude is not correct as the waitress should have allowed me to use my allowance for the last time and explain to me that the new rule would apply from the next time onwards."
• "Food was good when it came but it's yet another restaurant ruined by prioritising takeaway orders meaning there were near 30 min delays between hot food and sushi."
• "As they're always so late I gave them one last chance. Arrived to find an angry queue demanding refunds."
• "Every single time we come here we wait 30 minutes after the time app said food was ready."

Ambience

Pros:

• "Small, intimate and cosy Japanese restaurant."
• "Lovely atmosphere, cute little place with a few tables behind the grocery store."
• "This place has a soul."
• "Simply incredible sushi served in an cozy, intimate but luxurious-feeling restaurant."
• "Amazing atmosphere, lovely staff, calm background music."
• "Calm and unhurried ambience."
• "Love this place - feels really authentic and relaxed."

Cons:

• "I cannot give 5 stars because of the run-down toilets."
• "Only thing that's lacking is atmosphere - very bright LED lights."
• "Freezing cold inside, waited 40 minutes for food even though there were only 2 other customers in the restaurant."
• "What should be quite kooky and charming for a shop/cafe set up was instead claustrophobic and disappointing."
• "This place is absolutely robbery, the inside is like a dump, freezing, the kitchen is filthy."

Value

Pros:

• "Not the cheapest place to eat but not too expensive for the quality (~£70 for 2)."
• "Seems good value."
• "Prices very reasonable."
• "Also excellent value for money."
• "Would definitely be back for an affordable Japanese meal."
• "Also one of the most reasonably priced Japanese places around, great value!"
• "Definitely your money worthy."

Cons:

• "Avoid like the plague. Disgusting hygiene. Dirty restaurant."
• "They charged my card before giving me the receipt, then gave me the receipt and charged me a service charge!"
• "Added a cheeky 10% service charge without telling and then refused to refund it."
• "Certainly for delivery £6 for one small slice of lumpy cheesecake is way overpriced."

Additional Features

Pros:

• "There is a small Japanese store within the restaurant where you can buy common and unique Japanese ingredients and that totally adds up to the experience."
• "Nice family owned small business."
• "There is a small section inside the restaurant to grab basic cooking ingredients and cute utensils."
• "Small Japanese supermarket as well. Staff helped us get right ingredients so we could cook Japanese meal at home."
• "Interesting selection of ingredients and food in the shop."
• "They also sell Japanese food ingredients and pretty Japanese chinaware."
• "They also operate as a shop so you can buy many ingredients here."

Cons:

• "The staff were really friendly and the atmosphere was really nice, calm and relaxing."
• "What bad experience. Rude staff, long wait times even though the cafe was empty, low quality food, dirt everywhere."
• "They actually got my order incorrect too, which made the experience even worse."
• "The frustrating 1 star loss is due to the extremely poorly managed delivery and collection order system."