Knights Hill Hotel & Spa Reviews Summary

Room Quality

Pros:

• "Room size was good, lovely temperature and clean."
• "Our room had been upgraded to a huge garden room with a patio."
• "Lovely rooms with everything you need."
• "The room was warm, very spacious and clean."
• "Our Superior Double Room was excellent: huge with a lovely bathroom and a balcony overlooking the walled garden."
• "Room was clean spacious and everything needed for a comfortable stay."
• "The room was very spacious and spotlessly clean."

Cons:

• "NEEDS A TIDY UP PAPER PEELING WINDOW HOOK BROKEN NEEDS SOME PAINT IN PLACES CARPET A BIT WELL WORN RAGGED ON EDGES."
• "If you get put in rooms 21-24, the shower is either boiling or freezing and you're on the route to most rooms, with paper thin walls and insanely heavy doors; you'll be awake at 6am."
• "The decor is a little tired (early 90s colour scheme, brass plates, narrow passageways)."
• "The rooms are spacious but dated."
• "Everything is a little dated and feels as much, particularly with the decor."
• "The room itself was nice albeit a little dated, some nice little touches like hot chocolate on the hot drinks tray."
• "Room a bit dated and in need of modernisation, especially bathroom."

Service Quality

Pros:

• "The staff also were exceptionally helpful."
• "A big thank you to Sam on reception for exceptional client service."
• "All staff are extremely happy to help."
• "All the staff really helpful polite and friendly."
• "Staff were efficient and very friendly."
• "The staff was very good."
• "Staff where friendly and the rooms where clean."

Cons:

• "POOR POOR service, phone not working so had to go round ...clearly not fussed about customer service."
• "A tall guy in a pink shirt was extremely rude."
• "Customer service was very bad because the staff was not responsive."
• "Reception staff at the imagine spa seemed a bit puzzled when approaching at front desk, not so welcoming."
• "Some of the staff lovely but some very miserable and make you feel like you’re an inconvenience."
• "The only thing that was so disappointing was the rude lad at the pool reception on Friday night."
• "The manager was very dismissive, showed no empathy."

Food & Dining

Pros:

• "Beautiful food, the taste, presentation and portion size were all perfect."
• "The breakfast included was delicious and plentiful with vast options to cater for all dietary requirements."
• "Food was wonderful, served hot. Veggie meal was delicious!"
• "The food was lovely. We had crispy chicken strips."
• "The food exceeded our expectations and we couldn't wait each evening to find out what was on that day's menu in the hotel's restaurant."
• "Food was excellent."
• "All the food was of good quality, hot and fresh."

Cons:

• "The food in the restaurant was definitely of a very low standard."
• "The evening meal was really bland, both our starters and mains."
• "I have never been in a so called “restaurant” like it. It wasn’t busy although we had to wait to be served as the staff were together talking and laughing."
• "Restaurant menu choice isn't greatest."
• "Nothing on their menu that he found appealing."
• "The evening meal was ok; being a Sunday I went for a traditional beef roast. I couldn't actually cut the broccoli as it was not so much 'al dente' but completely raw."
• "The food was well cooked but the menu lacked imagination for an upscale leisure hotel."

Facilities

Pros:

• "Enjoyed our swim in the afternoon, steam room and sauna were brilliant."
• "The spa area was lovely with a couple of aromatherapy steam rooms, showers and foot spas."
• "Swimming pool is very clean and if your staying at the hotel you get to use all the facilities."
• "Health centre with complimentary use of indoor pool, sauna and steam room."
• "The pool is a lovely size and other area's also very good size and clean."
• "Really good spa experience with the mud chamber."
• "We used the Spa facilities twice. My husband swam and used the jacuzzi whilst I had a facial and a body massage. Absolutely divine!"

Cons:

• "The SPA and the SWIMMING POOL didn't have space for younger kids."
• "Problems again with unsupervised children disrupting swimming in the fitness centre."
• "The common lounge areas need brightening up (the decor is brown) and outside paths/tennis court need jet cleaning."
• "The spa is located in a different building. It's a bit uncomfortable."
• "The spa/swimming facilities I have to say aren’t good, the jacuzzi wasn’t working and the swimming pool temperature was far too cold."
• "However the pool facilities and changing rooms where extremely unclean and the ladies smelt of urine."
• "The pool was freezing and there was no staff keeping an eye out at their desk is round the corner."

Value for Money

Pros:

• "All this at very reasonable prices."
• "Great value, we will come back."
• "Good value for money also."
• "Excellent value for money and we will be returning."
• "Drinks were reasonably priced too as well as the hotel room cost."
• "I've stayed in many hotels in the area and this is by far the best value for money."
• "Fantastic price."

Cons:

• "Poor standard for the price."
• "EXPENSIVE ROOMS FOR WHAT THEY ARE."
• "£122.50 to stay at Grandma's house. Elegant and character is always nice in a hotel but when did you last update the shower and toilet. 1990s?"
• "Not bad overall but perhaps a little expensive for its current level."
• "There's no good reason for anyone to want to stay here and pay a premium over the 3-star chains."
• "Certainly not as expected, Outrageous price b&b £162!"
• "Expensive for quality of food provided."