CityDoc Travel Clinic (Moorgate) Reviews Summary

Efficiency and Professionalism

Pros:

• "This was a very pleasant and efficient experience, and I wouldn't hesitate to recommend CityDoc Moorgate to anyone who needs travel vaccinations."
• "Whenever I need it a blood work done, or vaccinate myself or my children, I knew I always can rely on CityDoc and their professionalism."
• "Great experience for sorting my travel vaccinations! I made booking online for next day, all was on time, reception fast and friendly, doctor was great, good at explaining and helpful in sorting things out."
• "With Dr James ghalaey, I got all I needed done with ease and no time wasted."
• "Highly recommend for travel vaccinations. Book online, the staff go through your details again when you arrive."
• "I would not hesitate to visit Dr Ghalaey again."
• "The actual vaccination procedure itself was very efficient and extremely thorough."

Cons:

• "First attempt, she crossed the vein causing huge haematoma and swelling."
• "The only way to contact them it's on a chat which never gets anything sent, the online form is just a waste of time as they never reply either."
• "A technical issue with the booking system lead to my booking not actually being on their system."
• "I didn’t even receive the service I was told and still haven’t received a refund and am now being ignored."
• "Total joke... website said would post fit to travel test next working day."
• "It's been 6 days and half of my family still have not received their results."
• "Unprofessional and deceiving towards customers."

Customer Service and Communication

Pros:

• "Their customer service was able to rectify a potential flight ending mistake I had made within an hour of me noticing it."
• "A quick, easy and informative service. Stephanie Brown our healthcare professional was extremely knowledgeable and made sure we had everything we needed in time for our travel."
• "A special mention to the customer service assistant Andrea M. she went out of her way for providing my certificates on time. She's been quick and efficient to resolve my issue in a friendly manner, she deserve a raise !!! 🌟🌟🌟🌟🌟"
• "Stephanie Brown (health professional) was very helpful and informative."
• "Stephanie has been beyond amazing from day 1 and I’m so happy I got to meet her, she’s a very kind bubbly person."
• "Friendly and knowledgeable specialist provided clear information."
• "The staff here are super friendly, I turned up early and they were able to accommodate me."

Cons:

• "Do not use this company!!"
• "Scheduled a repeat vaccine for travel. Got absolutely no reply via email or telephone, a week trying to call them."
• "Botched my in-clinic test, informed me 2 and a half hours before my flight approximately 66 hours after taking the test."
• "Do not use their services. Their postal Covid tests do not come back within the timeframe as falsely advertised on their website."
• "This is scam, I got my results 6 days after my test. They knew when I was flying. I'm now in my 3rd month chasing for a refund and compensation."
• "I ordered a home test kit for a PCR test. Although it came in time, when trying to receive my results it was another story."
• "Totally agree with the reviews- modern day fraud with no accountability."

Reliability and Results Delivery

Pros:

• "I also received the results really fast, under 24hours!"
• "I had my test at 2pm on 2nd Dec 2020 and received my results and certificate at 2pm on 3rd Dec 2020 (24 hours)."
• "I got my results after 24h, I would definitely recommend, even more so if you have a flight and need the results to be processed quickly."
• "I booked my appointment for an in-clinic test near London Bridge and the results came back via email in less that 24 hours!"
• "My result was back in 29 hours. I read the reviews and was worried but should not have been. I received a great service."
• "The tests arrived in time, the results arrived within the 24 hours as promised."
• "My experience was correct. I had PCR sample taken on Wed 16th Dec midday at Morgate clinic Moorgate. Results delivered from Salient Bio Labs on Thur 17th Dec at 4pm."