Da Mario Kensington Reviews Summary

Service

Pros:

• "Fabi is super cool, welcoming, very dedicated, and detail-oriented at her service."
• "The service was also very quick and good."
• "The service was perfect from our waiter and the food was prepared and delivered promptly considering how busy it was."
• "The staff were very friendly and welcoming, we ordered pastas and a pizza to share."
• "The waitstaff are efficient and upbeat."
• "The service was excellent and friendly."
• "Our server was friendly and attentive throughout our meal."

Cons:

• "Overall service was below average."
• "The service is sub par."
• "Giving only 4 stars as the staff could need some training."
• "Waiter was always grumpy looking - so wasn’t pleasant at all."
• "Really bad service. We were seated at 8:45pm and no one took our orders for 30mins and our food didn’t come in an hour."
• "Rude staff. They are very attentive to Italian speaking customers and left us waiting for ages to order food."
• "Service was totally impersonal."

Food Quality

Pros:

• "The pastas are amazing and they close really late which is good."
• "Even after 20 years it still tastes delicious and the familiarity and warmth of the place still holds true to its authenticity."
• "We ordered a few dishes such as Bruschetta, Pappardelle al Ragu, pizza, and sorbet and every thing was cooked to perfection."
• "The sea food spaghetti was delicious and came in a good sized portion."
• "One of the best Italian food I ever had, very tasty."
• "Food was nice, we had sea bass fillet with mixed sea food was excellent."
• "The food was amazing, fresh, and perfectly cooked. The flavors were delicious and the portions were pretty generous."

Cons:

• "The tiramisu' was a disappointment as well, too light, with only a small trace of mascarpone."
• "Bruschetta was dry tbh, and tiramisu was average."
• "However, the salad and pizza is slightly disappointed."
• "However, my spaghetti with clams arrived with no clams, just 70% of empty shells."
• "Food was really average. There are much better Italian food in London."
• "The pizza I ordered had good flavoring although it was a bit soggy and smaller than expected."
• "The food was ok, meals were very big portions, but some were much better than others."

Ambiance

Pros:

• "The atmosphere was brilliant."
• "Lovely sunny terrace to eat in."
• "There was a very relaxed ambiance."
• "The atmosphere feels nice and homey with many celebrities pictures on the wall."
• "Really nice atmosphere."
• "The restaurant has a fantastic aesthetic, very romantic."
• "The whole atmosphere is very positive and fun."

Cons:

• "Frankly quite disappointed. It is too overhyped. Certainly 'instagrammable' decor inside and out."
• "Tables are very close to each other so not much room."
• "Sat downstairs. Felt like a banquet room. Too bright."
• "The basement dinning environment is a bit too nosey from my point of view."
• "Place was overly crowded, you could barely understand each other, let alone have a decent conversation."
• "Unfortunately, the dining room downstairs (where we were seated) had a faint smell of restroom cleaning agent."
• "I wasn’t impressed with the atmosphere inside the restaurant, it reminded me a lot the restaurants back in the 80s."

Price

Pros:

• "Price was also very reasonable."
• "The price is very decent. Four of us for 4 dishes only cost each of us 17 pounds per person."
• "Quality and price ratio is one of the best I have seen in London."
• "The price of all we ate was really good as well."
• "Very good quality and reasonably priced."
• "The food is delicious, fairly priced, the service is good and booking system works."
• "This place offers good pasta with decent price."

Cons:

• "They charge £3.90 for 3 slices of ciabatta bread!! Daylight robbery, it is obvious they target the tourist market."
• "Please note that if you order RISOTTO, be sure to check the price of the bill."
• "Not worth the money."

Staff

Pros:

• "The staff are super friendly and care a lot."
• "The staff is very caring, make sure to book before in order to avoid waiting for long, for a table."
• "Every staff member that attended to us was friendly and courteous."
• "The staff were lovely and very helpful they even made a dish for my fiancé that wasn't even on the menu."
• "The staff who were very welcoming and attentive and polite made the experience much better."
• "Hospitality 💯 very friendly and welcoming staff (and very funny 😂)."
• "Every member of the staff was so friendly and kind to our kids."

Cons:

• "The staff let a customer's dog run around the restaurant the entire time, not hygienic at all."
• "One of the waiters was quite rude when he came to pick up our bill."
• "Staff were super rude. Clearly do not care about customer service."
• "Racist staff, average to above average food."
• "Definitely racist vibes here."
• "One of the managers, in clean view of the guests, heavily berated a young employee."
• "Some staff is really unfriendly at all."