HBH Woolacotts Electrical Superstore (Plymouth) Reviews Summary

Customer Service

Pros:

• "Shawn & Eleise gone above and beyond by delivering great customer service."
• "Belinda who served us, was amazing an absolute life saver."
• "We weren't sure what cooker would suit our needs, but Shaun was excellent."
• "The service is amazing, they're all very friendly and helpful."
• "Such customer service is so rare I cannot remember the last time I was so impressed."
• "Walked in and immediately greeted by Rhys. His knowledge was excellent."
• "Shay has been helpful, kind and very professional."
• "Shayne was extremely kind and helpful. He was knowledgeable about the products."

Cons:

• "Didn't help that we were the only people in there as it meant we were pestered by staff."
• "Pushy salesperson (Stephen) told us not to look elsewhere due to other competitors' interest rates."
• "I was told we don't do spares try Amazon or eBay."
• "The sales assistant who tried to "help" could clearly add nothing more than what the price tags told her."
• "Asked about a remote handset and was told I would get a phone call when back in stock (12 months ago)."

Delivery and Installation

Pros:

• "Within 4 hours of walking into the store, buying the tumble dryer, it was delivered."
• "The delivery guys ran tests on the Electric to check it was all working well before installing my new dishwasher."
• "The delivery was a day earlier than expected so we were delighted in every way."
• "Excellent service bought this on the Internet once payment has been received had a telephone call within 10 minutes arranging a slot for delivery time."
• "Sean and Adam arrived when they said they would, they refused refreshments just wanting to get on with the job."
• "First Class service, matched with keen prices! Woolacotts were able to supply everything, at competitive prices."
• "Very happy with the service we had. Polite and helpful. Thank you."
• "Great guys, super friendly! Brilliant job! Delivery team.. James & Joel."

Cons:

• "Paid in full, waited 2 weeks for cooker NO DELIVERY no phone call."
• "Bloody joke seriously."
• "After some initial problems with a cracked screen on my TV, I was offered a replacement updated model."

Product Range and Quality

Pros:

• "A huge range of products at lower or on par with other National chains."
• "Excellent range of products, well displayed in a two storey showroom."
• "An outstanding range of products, a lot of stock I simply couldn't find anywhere else nationally."
• "Very impressed by the new range and help and demonstrations from Nigel comparing the difference in quality and pictures."
• "Great range of products, very knowledgeable staff, brilliant service in store."
• "Excellent range of products at brilliant summer deals."
• "Great selection of products and very helpful staff, go the extra mile to help."
• "Very friendly, helpful and efficient staff in store and an amazing delivery team - polite, respectful and nothing too much trouble."

Cons:

• "Have a bad experience with this store, so my Panasonic TV broke down after 3 years."
• "Went to the Plymouth store looking for a new television offered with a free sound bar I was offered a price match but I could not have the free sound bar offered."
• "Nice layout, unfortunately overly keen staff, probably on commission which can make you feel uncomfortable."