Jollibee Newcastle Reviews Summary

Food Quality

Pros:

• "The fried chicken tasted much better than KFC."
• "If you people love fried chicken then please come here you won’t be disappointed. The food here is incredible."
• "Absolutely cracking fried chicken! Crispy on the outside, tender on the inside."
• "The chicken is super tasty and crispy, the spaghetti was nice and had a lovely flavour."
• "The food was delicious, beats KFC hands down."
• "The food was piping hot, the staff were so friendly and easy to approach and don’t get me started on the Siracha Mayo."
• "Jollibee's is absolutely amazing the food here is so much better than KFC and McDonald's any day."
• "The chicken is crunchy and fries are crisp with the right amount of salt."

Cons:

• "The burger I had was so spicy it blew my taste buds away (horrible)."
• "The downside being the burger doesn’t really resemble the photograph (smaller and not as much meat) and also very slow service as a fast food chain."
• "Chicken tenders: The coating on the chicken was surprisingly undercooked."
• "Underwhelming for the price. £46 for small portions of cold fries, chicken burgers and sharing bucket."
• "The spaghetti is laughably bad."
• "The food was lovely, however when we arrived we used the order screens I'm order to buy our food and we wanted to buy the pie however the screens don't have the pie."
• "Absolutely horrendous. Waited so long for my food. Nothing fast about this food."
• "Really not very good. Tables not cleaned such a long wait for order to be prepared and not even what we ordered."

Service Quality

Pros:

• "There were was a nice Filipino lady that served us who was very friendly to my husband and I."
• "The service was great, I ended up finding out about the place due to my daughter as her friend Sean works there."
• "If only they could transplant a Filipino branch here with the quality of food and a bit cheaper price they'd stand a real chance against McDonald's."
• "Fantastic food at a wonderfully clean restaurant. My server ‘Sean’ made me feel right at home."
• "The service and the food is excellent."
• "The staff are so friendly especially Reece, he recommended the peach mango pie which is a new addition to their menu. Definitely worth the try."
• "I remember getting served by a really old grandmother once and it felt awkward telling her what to do as she couldn't keep up with my requests."
• "The only reason it gets 3 stars is because it's a chaotic mess, there were far too many staff and the service was that off a snail."

Cons:

• "I made two orders. The second one came first after 10 minutes. After waiting for the first order for another 15 more minutes."
• "The staff did nothing to challenge a table of 6 teens who hadn't ordered and were not eating swearing and shouting."
• "The place was filthy , tables and floor not cleaned food on seats. Broken tables, ordering machines not working, tills unable to take card payments."
• "We ordered on the machine , no receipt printed so had to check at the desk for our number. Food took 30 minutes to arrive."
• "The service queue board not working. I should have gone to KFC."
• "The customer service is horrendous though."
• "Ordered through Deliveroo. Wait ed over 1.5 hours and then when the driver handed over my bag, the bag ripped because they'd put the drink in with the food."
• "Overpriced, dirty, slow. The self serve machines were out of service and only one member of staff working on the tills, so the queue just kept growing."

Cleanliness and Ambience

Pros:

• "Cute place… great ambience I’d say… we ordered the spicy chicken burger and the combo meal for the fried chicken! Totally would recommend!"
• "The food is delicious and fresh, the place is spacious and clean."
• "The place is new but no one keeps the dining area clean. We have to wipe our table as there were crumbs and marks on the table."
• "Fantastic food at a wonderfully clean restaurant. My server ‘Sean’ made me feel right at home with possibly the best service I have ever received at a fast food restaurant."
• "The other great thing here is they have a little sink for you to wash your hands after eating your fried chicken which is such a great idea and really welcome!"
• "Really great chicken and kind service. The aesthetic of the store is very beautiful."
• "The store could do better with overall cleanliness when eating in. Staff at the till are very helpful."
• "Comfortable and well accommodated, jollibee newcastle definitely brings me back to the Philippines. With their friendly staff and cleanliness, it is suitable for families and friends."

Cons:

• "The place was filthy, tables and floor not cleaned food on seats. Broken tables, ordering machines not working, tills unable to take card payments."
• "I have been to different Jollibee in the UK such as Liverpool, Leeds and Leicester Square, and Jollibee New Castle is the worst one so far."
• "The first time myself and my husband tried here, we loved it. We went back a few weeks later and waited half an hour to be served with cold food, wrong items and flat sprite, extremely rude staff."
• "The toilets were an absolute mess, in the women’s toilet there was discarded pregnancy tests and baby’s nappies on the floor."
• "This place was absolutely filthy, it wasn’t busy at all yet the tables were covered in grease and crumbs with no one attempting to clean the tables."
• "The resteraunt was littered with old wrappers on all the tables - and only one member of staff took it upon themselves to actually clear it up."
• "The woman at the counter was coughing and not wearing a mask. Regardless of whether she is medically exempt she is working around food!"
• "We went for lunch today and then later in the day got take away before heading home. During our dine in, there was a piece of blue plastic in one of our rice meals."