Westmoor MOT Centre Reviews Summary

Customer Service

Pros:

• "Excellent customer service! Very honest and reliable and trustworthy!"
• "The team was incredibly friendly and offered genuine, helpful advice."
• "Friendly and courteous, and great communication."
• "Staff are very reassuring as my knowledge of cars is minimal, they are a very caring team."
• "Everyone I spoke to was polite and friendly. The whole process was completely smooth and painless."
• "Very friendly, and helpful..Will be using them in the future"
• "Always a fantastic service from Westmoor MOT centre. It's nice to have a reliable and trustworthy place to take my car."
• "Everyone may think their garage is the best but Westmoor MOT definitely is. Friendly professionals who you can trust to maintain your vehicle."

Cons:

• "On the service, I don't feel like I really know fully what's been done 'to the manufacturers schedule'."
• "I had to drop off car the day before This wasn't a problem for the accommodating guys at Westmoor"
• "The first time I have used this garage and I was very pleased. The staff were friendly, courteous and professional."
• "The lads who work there are friendly and knowledgeable and the work is carried out in a timely manner for a great price."
• "A fantastic service by Paul and the team. MOT and service turned around in half a day."
• "I have been using Westmoor MOT Centre for many years now. Martin and the staff have always been a pleasure to deal with."
• "This was the first time I had used westmoor MOT Centre. I needed an appointment ASAP as I had not realised the MOT date on my car was just about up."
• "David and Martyn and the team have been looking after my Electric Vehicle for the last couple of years and I’ve always been very satisfied with their services."

Quality of Work

Pros:

• "Dealt with my car repair on the same day I took it in."
• "Great service, good advice, never advising things that aren’t needed and good at offering ways to save."
• "Fabulous client service.....I received my car the same day after MOT, had it inspected thoroughly, and the price was cheap."
• "Also told me why some additional work wasn’t worth it, which is something I’ve never experienced at a garage before."
• "They advised us which parts were needed and managed to fit us in 3 days later as an extra job as they were fully booked."
• "They squeezed me in to get my MOT sorted as I was not aware until 2 days before that my MOT needed doing."
• "Always great service. Nice to find an honest garage that listens to customers, doesn't need to hunt for business and explains exactly what's needed and why."
• "Received a service reminder and booked car in before I head off to Manchester on holiday."

Cons:

• "We had our rear brake pads replaced by a different garage and weren't happy with the work done."
• "On the other (minor) issues, I felt like they were too busy or just didn't check properly."
• "I got a diagnostic and confirmation I'd need to go back a third time which was disappointing."
• "Engine management light came on again the day before I was due to drive to Manchester to go on holiday."
• "The team at Westmoor MOT garage go above & beyond to help in any way they can. I have had to visit this business with one of my vehicles with broken suspension."
• "I had recovery drop off my vehicle at Westmoor Mot Centre and left it in Martin’s hands. It was by no means an easy job."
• "I used Westmoor MOT centre for a full service and first MOT for my Corsa."
• "Had a service and mot and was all carried out well from booking to completion. Invoice and Mot certificate emailed promptly and work complete as promised in 3 hours."

Price and Value

Pros:

• "Fabulous client service.....I received my car the same day after MOT, had it inspected thoroughly, and the price was cheap."
• "Great service, excellent communication and a fair price."
• "Amazing garage, saved me well over £1000 getting my car fixed."
• "The work carried out was priced very reasonably."
• "Always use this garage for MoT and most vehicle repairs. Work is always high quality. They are a genuine team, only undertaking work that is actually required."
• "I would definitely go to this garage I wouldn't go anywhere else there so friendly very helpful excellent at what needs done. Don't rip your eyes out with prices."
• "Prices are fair and honest. They give good advice about what needs doing and what doesn't."
• "The service was carried out without any unnecessary expense and the whole thing including MOT cost me less than £200."

Cons:

• "I got the car back with the relevant light on which seems very basic and doesn't inspire confidence."
• "I called in without an appointment and the 4th glow plug was successfully replaced and I made it to Manchester and back."
• "On arrival they dealt with it on time in 1.5 hours, and even changed the battery in the r/c key for me."
• "I then got a phone call to say they thought the washers were just out of water but suspected the pump may be broke, it would possibly cost another 15 or so pound."
• "Would definitely recommend this garage, they managed to fit me in as I had just showed up after ringing the wrong garage."
• "I had recovery drop off my vehicle at Westmoor Mot Centre and left it in Martin’s hands. It was by no means an easy job and there was more than the clutch wrong."
• "I have used Westmoor MOT Centre for years now and genuinely wouldn’t go elsewhere."
• "We get all our cars serviced and any repairs done at Westmoor MOT. Very professional, extremely knowledgeable, Great communication, competitive pricing."