McDonald's Reviews Summary

Order Accuracy

Pros:

• "It's soooooooooooooooooo good and yummy they never go wrong with the orders and they are soooooooooooooooooo kind to you to they act like your friend, but they are actually someone you have never met!"
• "Order accuracy is generally very good at this restaurant."
• "I asked for a plain cheeseburger (for the kids as they don’t like onions and pickles etc..) along with my order yesterday got my food and went to the car checked the burger and it was a normal cheeseburger with everything in."
• "I did the order through the app and went through the drive thru. The staff were cheerful and very polite."
• "The food on this occasion was lovely. Nice fresh fries, double cheeseburger seemed like it was just freshly made."
• "Food is always good, service is pleasant and can't really say anything against it."
• "I was able to place my order and I received everything that I wanted."

Cons:

• "Given wrong drive through order... had to go back. The replacement chips were raw."
• "I requested a chicken mayo and a big Mack was told the mayo would have to be made so would take awhile but was still given the big Mack !!? by the time mayo came the big Mac was cold."
• "Just ordered big tasty with bacon terrible. Bacon pink and fatty uncooked and burger cold asked for replacement."
• "Worst McDonalds I ever had! Multiple Things missing, slow drive through and the food was horrible! My chicken nuggets were covered in black burnt bits!"
• "Food was cold, had to ask for it to be replaced only for them to forget to bring the fries that where with my burger."
• "2 out of the 3 burgers bought were incorrect. The paid extras were even missing even though the slip had them on."
• "Ordered a double quarter pounder at the drive-through when I got home to eat it, I realised it wasn't a double at all."

Cleanliness

Pros:

• "Toilets very clean and easy to order what we wanted."
• "Clean store. Helpful staff. Staff pointed out promotions and offers on receipts for feedback. Fast service and clean restaurant."
• "Nice clean place for our lunch. Loads of staff cleaning the busy store."
• "Pretty standard McDonald's, loads of seating and was clean, modern and fresh."
• "Quick, friendly service and well maintained inside."
• "It's a McDonald's, there is little more to say. The staff are helpful and polite the place itself is clean."
• "Service is fast and the restaurant is mostly clean but this is not facilitated by messy customers who don't self clear."

Cons:

• "Place looks a mess inside and out, tables never cleaned and bins always full."
• "The milkshake is undrinkable its just syrup and way too powerful."
• "Extremely dirty toilets, soap that hasn't been changed in so long it has separated, sanitary bins overflowing, toilet paper all over the floor. Dirty tables and food on floor."
• "Place was scruffy and the burger was thrown together and the chips were cooked in old dirty oil and tasted rank, probably all the old fat stuck in the extractor and dripping back out."
• "Tables gross. You could smell the bathroom before seeing it. Floors are filthy."
• "Food is fine its more the service in the drive thru is terrible always ask you to wait in the car park that's the whole point of a drive thru also the way you enter and exit is horrendous buy the time you’ve managed to get out the car park your foods cold."
• "Typical filthy McDonald's."

Customer Service

Pros:

• "Good service, Surfaces cleaned Regular, be prepared Que, but can order Via App, and they bring food to your Veircle."
• "This was a happy MC D it's good to see the staff enjoying their shift and happy to help well done the manager for creating a feel good atmosphere among employees."
• "Short waiting times and friendly staff."
• "Staff are friendly. Service was great."
• "Drive through staff were particularly friendly, well driven and attentive."
• "For a Mcds the staff are incredibly friendly. Service is great."
• "One of the better Maccy D's in the area.. quick turnaround from ordering to eating.. clean and tidy, pleasant staff."

Cons:

• "The automated system for customers to order food went down so all the customers had to go to the human on the counter."
• "Staff are clueless, running around like headless chickens."
• "Ate there 31st january staff quire ignorant served by a girl who didn't listen to order got it wrong and yawned while serving people and didn't give customers eye contact will not eat there again felt very disrespected."
• "Used to be called fast food. Not any more, staff are too busy chatting to each other."
• "Awful place, dreadful music blaring out, a breakfast McMuffin that you can now put in your eye they're that small!"
• "About the worst McDonald's ever been to. The restaurant didn't know their orders. Over 45 mins wait for food. Chaotic doesn't even begin to describe it."
• "Female member of staff called 'Paige', very poor quality of customer service, treats customers as though they are 'beneath' her."