Address: Unit 1, The Stanley building, 7 Pancras Sq, London N1C 4AG, United Kingdom
Phone: +442030582567
Rating: 4.1
based on 361 reviews.
Service
Pros:
"The service was good as well, although a bit slow."
"Service was still friendly and quick."
"Service was great, with accommodating and very friendly staff."
"Service was swift and friendly."
"The service was also amazing with the waitress checking if we needed anything to offering us tap water without asking!"
"Service is quick even during busy times."
"Very attentive staff."
Cons:
"Absolutely appalled by the customer service when I visited earlier this week."
"The service was very slow and it took 20 mins to even be approached by a member of staff."
"There appeared to be a good number of floor staff but their efficiency was poor and lacked attention."
"The staff are very nice but they’re all standing around not doing anything when you’re waiting to order/waiting on food."
"We also waited more than 40mins for our dishes and at first a lot of items were missing."
"I will warn that the wait times for brunch are very long, and they do not take names to put on the waitlist, you have to wait in line."
"Nobody came to check we were happy with the food, they took about 30 minutes after we had finished to even clear the table, and then another 40 minutes and 5 prompts to the staff for us to pay."
Food Quality
Pros:
"The chilli fried egg was the star of the show, absolutely loved that it was served warm and the flavor on this is absolutely delicious."
"The hotcake tasted very nice with honeycomb butter and banana."
"Would highly recommend the ricotta hotcakes and the sweet corn fritters."
"The salmon was one of the best I’ve had."
"The food was very good, the ingredients used were very fresh and prepared just right."
"The food both looked and tastes very good."
"The food is excellent."
Cons:
"The bacon was a little bit tough."
"The dessert was a bit disappointing."
"The grilled chicken salad bowl was mediocre at best (chicken overcooked and dry)."
"The food came out pretty quickly but was cold, underseasoned and the egg was undercooked."
"These hotcakes looked better than they tasted. Quite eggy - it's how they get them so fluffy."
"The food arrived after more than 30 minutes of ordering, absolutely cold and tasteless...with no apology for late service."
"One of the meals was inedible, the steak was cooked medium rare but it was so chewy and no seasoning."
Value for Money
Pros:
"It’s expensive for sure but the food is excellent and so is the service."
"Not horrible price for the area and quality."
"Very high quality food and fast service, recommend!"
"Excellent food at a reasonable price."
"Plenty of choices on the menu and reasonably priced so all in all a nice place to go to recharge."
"Prices might be high but you pay for quality... And c'mon - LONDON ;)"
"The food looks and taste great."
Cons:
"Definitely not worth nearly £14 with service."
"Quality (food and service) simply wasn't matching up to price."
"I paid just under £30 for a non alcoholic brunch consisting of just one dish and a drink, and left still feeling hungry."
"The portion size was disappointing."
"Food was good but way too expensive anyway."
"It is definitely more on the expensive side, but you get what you pay for."
"It’s way too overpriced 16pounds for pancakes !!!!"
Ambiance
Pros:
"What a lovely place with a typical Aussie vibe!"
"With its relaxed and welcoming ambiance, you'll feel right at home from the moment you step through the door."
"The place was buzzing and everyone looked like they were having a good time."
"The atmosphere is nice, dim (in the evening) and relaxed."
"Lovely place for brunch."
"Beautiful ambiance and great service."
"The place has a great ambience marble tables white walls and a large glass window to a few facing kings cross station."
Cons:
"Leaving two stars instead of just one because the decor was nice but that’s about the only pro point of this place sadly…"
"The tables were a bit close to each other outside."
"Wouldn't necessarily come here for a date night as it doesnt quite have the cosy atmosphere for me."
"Was also slightly drafty despite being seated quite far in."
"I almost hit the person behind’s head when I leaned back so I had to sit straight the whole time."
"The layout of the restaurant is a little retro but sparkling and spacious, with tasteful decoration and a gentle buzz."
"I could see the place was little congested, still it’s ok."
Staff
Pros:
"Staff are friendly and polite and try to please."
"The staff was really nice."
"The staff is kind and friendly."
"Very nice staff, and also the restaurant is so clean."
"The staff was incredibly friendly and helpful."
"Staff was very friendly, casual and professional."
"Staff were all very nice and friendly and funny."
Cons:
"Special mention today however to Morgan who set the tone immediately with his attitude, apathy towards customers and total inability to control the 'queue' system he puts in place."
"Most of the staff has been trained (I suppose) not smile nor welcoming you to the place."
"Our particular servers were a little strange and unresponsive."
"I’ve never had a good customer service there specially when I’m with my kids."
"We were served dirty glasses, waiters were unbelievably rude and shamed me when a spilled coffee incident happened."
"No one bothered asking us how are meal was, and we had to ask for the dessert menu which was given.. But then no one came back to take any dessert order, nor was anyone interested in us paying - despite several staff just chatting amongst themselves - clearly disinterested!"