HUE Salon Bath Reviews Summary

Quality of Service

Pros:

• "Adriana transformed my hair to the colour I desired whilst ensuring my hair remained healthy."
• "The colour technique, the skill and products used has really improved the condition of my hair."
• "Finally!! A hairdresser that understands curly hair."
• "I can honestly say Adriana is amazing and the best hairdresser I’ve ever had."
• "Adriana did such an amazing job with colouring using her own colouring technique ‘Hue Technique’ which suits my skin tone and exceeded my expectations."
• "They coloured my hair exactly as they promised."
• "Adriana and her team do the excellent job."

Cons:

• "The company have now lied in a comment below my review and said that I never had an appointment there which is a complete and utter lie."
• "Came out with the top 5 inches of my hair dyed a bright, brassy orange... I had to spend another £250 to get it fixed in a different salon and the brassiness is still coming through."
• "She even thinned out all of my hair too and the cut is uneven."
• "Do not go here. You are paying for their rent not their skills or expertise."

Customer Experience

Pros:

• "The salon itself has a lovely peaceful atmosphere too."
• "This lovely family run business is exceptional and I look forward to many more visits."
• "The salon is lovely - the attention to detail and all the beautiful plants and finishing touches make a very welcoming environment."
• "The staff were so friendly, professional, and gave me an amazing haircut."
• "The hospitality is incredible with Adriana and her team making sure you’re comfortable at all times."
• "Unbeatable service and undoubtedly the best salon in Bath!"
• "The salon is so calm and clean and the staff are sooo lovely."

Cons:

• "They were all Spanish and talked to each other and I found them difficult to understand when talking to me with the masks and hairdryers going."
• "Last time I went I realised I was not booked in and didn't feel welcomed."

Health & Safety

Pros:

• "They are taking very good measures with COVID and I appreciate and value it."
• "After going today to get my hair done for the first time since lockdown I realised how amazingly well Hue have adapted to the pandemic."
• "It was already super clean and hygienic before the pandemic, but now I believe there isn't a single germ 'in sight'."
• "I was made to feel really safe and like all precautions were being taken to ensure safety during these times!"

Cons:

• No negative comments regarding health and safety were provided.

Additional Services

Pros:

• "I've also used the beauty services, such as the back massage and the hot stone therapy, both of which were brilliant and are highly recommended."
• "They offer other beauty treatments as well as massages and Reiki!"
• "I quote 'best massage I've ever had'."

Cons:

• No negative comments regarding additional services were provided.