Alan De Maid Estate Agent Beckenham Reviews Summary

Customer Service

Pros:

• "Lisa Knight is responsive and customer service focused - I highly recommend using Lisa."
• "Lisa was always on hand to discuss any aspect of our sale, and always made us feel like we mattered and our sale was a priority to her."
• "The whole team was familiar with our case, meaning that we could call the office and everybody could help if Hannah was not around."
• "Lisa went out of her way to keep me up-to-date and keep me and my buyers in touch with everything that was going on."
• "The entire team were friendly, answered all my questions quickly and kept me in the loop at all stages."
• "Lisa and her team were great at communicating throughout the process and were friendly, professional and honest at all times."
• "Communication is key to a successful relationship, and I cannot fault the staff for the way they have kept us promptly informed on all matters - viewings, feedback from viewings, responding to emails and addressing our concerns."

Cons:

• "For sale board is still stuck outside house 2 weeks after taking our property off the market."
• "Had no contact for a month and no call backs when I tried to get in touch."
• "Avoid and go with one of the bigger and more professional agents."
• "Rubbish. Promised lots and didn't deliver."
• "Initially very professional, and pleasant and they say all the right things to you when turning up to value your house...not so good when you thank them but reluctantly and politely decline to sign with them."
• "We have since sold our house through the agents that they were so critical of and we're very glad that we did not sign up with Alan de Maid after their rude, unprofessional behaviour."

Professionalism

Pros:

• "Very professional in their approach, which is more than can be said for some estate agents."
• "Lisa was diligent in checking progress and liaising with the Buyer and the Buyer’s solicitor."
• "Alan De Maid were professional from the start and most importantly for a sale—very timely."
• "Their professionalism is unparalleled in the industry and steer the process through the turbulent waters of the fraught sea of buying & selling homes."
• "I experienced a very professional service from Alan De Maid in Beckenham, from the start to finish of our recent purchase."
• "The office is well managed and operates as a friendly team."
• "The Team at Alan De Maid in Beckenham were highly professional and conscientious in successfully managing the sale of our house."

Cons:

• "Had no contact for a month and no call backs when I tried to get in touch."
• "Rubbish. Promised lots and didn't deliver."
• "Initially very professional, and pleasant and they say all the right things to you when turning up to value your house...not so good when you thank them but reluctantly and politely decline to sign with them."
• "We have since sold our house through the agents that they were so critical of and we're very glad that we did not sign up with Alan de Maid after their rude, unprofessional behaviour."

Local Market Knowledge

Pros:

• "Lisa knows the Beckenham area really well, and was able to advise us on the neighbourhood and suggest parts of it to visit."
• "Lisa, who initially 'valued' our flat was confident and knowledgeable, she lives in the area and has a real grasp of the local market."
• "Alan de Maid have a real understanding of the local market, excellent photography and provide professional service."
• "Good local knowledge of the local area and started on getting leads prior to the the listing going live."
• "It really helps having someone with local knowledge who cares and has experience."

Cons:

• "We have since sold our house through the agents that they were so critical of and we're very glad that we did not sign up with Alan de Maid after their rude, unprofessional behaviour."