Console Portal Reviews Summary

Service Speed

Pros:

• "the turn around time from collection, repair and to delivery was great."
• "Less than a week from collection to return is fantastic."
• "Switch arrived with them on Friday and was repaired in a matter of hours."
• "fixed my son's XBox series X within a week."
• "received it back with around 3 days."
• "Switch had to go back twice due to a faulty card reader which was sorted out really quickly."
• "Fixed my son's PS5 within 2 days and I had it back on the 3rd."
• "service was extremely quick turning around my repair in a few days."

Cons:

• "switch stops reading game cards! Got a call Monday organising for a courier to pick it up on Tuesday. Advised due to half term, it might not come back till the week after."

Customer Service

Pros:

• "Fantastic service, great communication and very reasonable pricing."
• "Very fairly priced and the customer service when speaking to them has been fantastic."
• "The communication was excellent and I would definitely use again and highly recommend."
• "The communication with Sam was been exceptional."
• "They managed to fix the issue and returned it within days. Excellent service."
• "Excellent customer service. Plenty of contact."
• "Great service, repaired my Nintendo switch fan for a really reasonable price."
• "Brilliant service. Within 30 mins of ordering a repair, we had a phone call to arrange collection."

Cons:

• "I was sceptical at first. I thought I’d never see my PlayStation again."
• "I found console portal online and thought it was worth a try, I am more than impressed with the level of customer service."
• "The people I spoke to are clearly customer focused and good at what they do."

Quality of Repair

Pros:

• "I would 100% use this company for any future needs."
• "Switch arrived with them on Friday and was repaired in a matter of hours."
• "I paid extra for the cleaning service and the console came back as new."
• "Works really well. Was kept up to date all the way through the process."
• "the add-on cost to get a refurbished console from them (including a generous warranty) was still reasonable."
• "Excellent service, my sons x box had stopped working, they collected it, fixed it and returned it in under a week, works like new!"
• "PS5 had an overheating and fan issue and they fixed it within 5 days including shipping."
• "Repaired my grandson's switch lite after another company said it couldn't be done."

Cons:

• "My switch had to go back twice due to a faulty card reader."
• "Sent my switch for a new card reader and didn't hear anything for a week."

Cost-Effectiveness

Pros:

• "£300 cheaper than quoted by XBox themselves, Console Portal fixed my son's XBox series X within a week."
• "Much cheaper than the overpriced Repair Service that Sony does."
• "Xbox X hdmi was broken and they collected on Thursday and had been delivered today, they've done such a great job and the cleaning service has made it look brand new."
• "Repaired my grandson's switch lite for a very reasonable price."
• "Console Portal managed to repair my console, even with some torn PCB tracks due to a repair that I'd botched myself."
• "Took my Laptop in for repair needed a new screen the job was done quick & efficently had a phone call to say it was ready."
• "The price they charged was justifiable .The best part is ,they provides 1 year warranty."
• "Fantastic service, quick turnaround. Easy to find with parking. Was kept upto speed whilst he was fixing my ps4 really impressed."

Cons:

• "Needed a repair for the HDMI port on my son’s Xbox Series X. Fantastic service at a great price."