Sainsbury's Reviews Summary

Store Layout and Facilities

Pros:

• "Good sized store with a decent selection of products."
• "Big store that has food, drink, clothing, home section, cafe, opticians, key cutter and petrol."
• "Good large store with all the daily items including dry cleaning, key cutting, cafe, currency exchange and large clothing section."
• "Sainsbury's has a big car park with plenty of disabled and child spaces."
• "Nice big store, looks even better with the refurb."
• "The store layout is good and the staff are very helpful."
• "Sainsburys at Colton has many shops inside, such as a key cutting store, dry cleaners and a cafe."

Cons:

• "No bike stands or anywhere to lock a bicycle despite repeated requests over the years."
• "It's all ok. But car park is always difficult at busy times."
• "Car park isn't massively pedestrian friendly."
• "Difficult getting in and out of car park, especially out during busy periods."
• "Store lighting a little dingy with high shelf stacks."
• "None of the checkouts open and all the self service points were closed."
• "No social distancing anywhere in the store. People allowed to take full trollies into the self check out area."

Product Availability and Pricing

Pros:

• "Sainsbury's is a highly recommended place to shop due to the overall quality of its offerings."
• "I like in that Sainsbury's the special products they serve which you can't find in other Sainsbury's or other retailers like: special French unpasteurized butter, organic red onions, very high quality special Italian pasta..."
• "I do like the clothing here though great quality and price."
• "They have a huuuge selection of stuff & some good deals."
• "Handy local supermarket with a wide range of fresh and frozen products, the organic sirloin steak is one of the best steaks I’ve tasted in ages."
• "The quality is good on the fresh produce."
• "Very clean and presentable with very good prices."

Cons:

• "No stock. Alcohol aisle was in complete darkness."
• "It's a big place.but due to the world we live in when I bob in there at 8.30pm on my way to work,the shelves are very bare."
• "Every day, products are going up in price throughout the store."
• "Expensive. Food has short sell by dates."
• "Overpriced, poor quality and variety of fruit and veg, stocks often low, limited vegan lines."
• "Shelves are always empty."
• "There are no sell-by or use-by dates on some fresh produce."

Customer Service

Pros:

• "Staff always helpful, and go out of their way to help me."
• "Great range of products. Colleagues are very helpful and friendly, struggled with the self scan and the colleague was very friendly and apologetic."
• "Staff are always helpful and cheerful."
• "Good products, always friendly staff who are all very helpful especially as I need assistance occasionally, the store is busy but always clean, I shop hear all the time."
• "The lady at the checkout was so engaging and bubbly, which was refreshing considering how busy it was."
• "Staff extremely helpful and courteous."
• "Staff polite and helpful definitely going back."

Cons:

• "Petrol station visit: even though there was a huge queue a man working there just looked at us and carried on cleaning the Costa coffee machine."
• "Staff at Colton cant be bothered I asked where something was and got a dirty look and basic answer."
• "Staff are rude and miserable I asked the price on an unpriced item she said nothing rolled her eyes and scanned it said £25 then walked off!!"
• "management hit and miss, customer service very poor"
• "Not impressed with the service at this place."
• "The guy on the check out was very very slow and couldn't be bothered to acknowledge me or my husband."
• "I have just returned from Sainsbury’s and received excessive rudeness and potential racist behaviour from your staff members."

Cafe and Food Services

Pros:

• "Service was good, as was the coffee. We were really let down by the quality of the bigger breakfast."
• "Visited for some lunch in the cafe. There was a good menu selection and pretty decent prices."
• "The cafe is sound and turns out a decent cooked breakfast."
• "Called in on a Sunday morning to the cafe for a full English breakfast, and in spite there was a long queue the wait was well worth it."
• "Great now cafe is open again."

Cons:

• "café no longer does breakfast unless you like warmed up bacon bap."
• "After waiting for 10 minutes they served me with a bacon baguette which was inedible when I complained they brought me a slice of bread and butter which was also inedible."
• "why have it open if not able to have pizzas made till 12.00 no good to customers."